Service Coordinator Description
Company Overview:
Dynamic Mechanical Solutions is a leading provider of commercial HVAC, fire sprinkler, and mechanical services. We pride ourselves on delivering exceptional solutions and outstanding customer service. Our team is dedicated to maintaining the highest standards of quality and safety while ensuring client satisfaction.
Position Overview: We are seeking a proactive and organized Service Coordinator to join our dynamic team. The ideal candidate will play a crucial role in ensuring the smooth operation of our service department by coordinating service requests, scheduling technicians, and managing customer communications. This position is vital for maintaining our commitment to excellence and timely service delivery.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries and service requests related to HVAC, fire sprinkler, and mechanical services.
- Schedule and dispatch technicians efficiently to ensure timely response to service calls.
- Maintain accurate records of service requests, work orders, and technician assignments in our management system.
- Communicate effectively with clients to provide updates on service requests, estimated completion times, and any necessary follow-ups.
- Collaborate with management to prioritize service requests and allocate resources effectively.
- Monitor service performance metrics and assist in identifying areas for improvement.
- Assist in the preparation of service agreements, quotes, and invoices.
- Support technicians by providing necessary information and resources to complete their tasks effectively.
- Foster positive relationships with clients to enhance customer satisfaction and retention.
Qualifications:
- High school diploma or equivalent; additional education in business or a related field is a plus.
- Previous experience in service coordination or a similar role, preferably in the trades industry.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent communication and interpersonal skills, both verbal and written.
- Proficient in Microsoft Office Suite and experience with service management software.
- Problem-solving mindset with the ability to work well under pressure.
· Knowledge of HVAC, fire sprinkler systems, or mechanical services is a plus
What we Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the company.
- A supportive and collaborative work environment.
How to Apply: If you are a motivated individual with a passion for delivering exceptional service, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to info@dmsprofessionals.com.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Dallas, TX 75247: Relocate before starting work (Required)
Work Location: In person
