Position Overview: As a Refrigeration and HVAC Service Manager/Field Supervisor, you will be responsible for overseeing and managing the refrigeration and air conditioning service department. Your role involves leading a team of service technicians, coordinating service operations, and ensuring the delivery of high-quality HVAC/R services to clients. You will play a critical role in maintaining customer satisfaction, optimizing service efficiency, and achieving business objectives.
Key Responsibilities:
Team Leadership and Management:
- Lead, mentor, and supervise a team of service technicians, providing guidance, training, and support to ensure high performance and professionalism.
- Set clear performance expectations, establish goals, and monitor individual and team performance through regular evaluations and feedback sessions.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
Service Operations Management:
- Oversee the day-to-day operations of the service department, including assisting in scheduling, dispatching, and prioritizing service calls.
- Coordinate with customers, sales representatives, and other departments to schedule service appointments, resolve issues, and meet customer requirements.
- Optimize service workflows, implement best practices, and utilize technology tools streamline service delivery processes.
- Perform Quality Assurance audits each month.
- Work with each direct report monthly in person.
- Review billable hours and assure technicians are at or above goal.
- Visit key accounts and meet with site contact to verify satisfaction or needs.
- Review projects and jobs before and after to assure quality assurance, accuracy, and completion is on budget.
- Oversee safety and compliance are being upheld and maintained at all sites.
- Oversee fleet management.
- Overview truck stock inventory and ensure truck tools are adequate.
- Oversee truck stock inventory and provide truck stock requirements and needs.
- Partake in weekly operations meetings and provide insight to department needs, solutions, and staffing.
Technical Expertise and Support:
- Provide technical support and guidance to service technicians in diagnosing complex HVAC/R issues, troubleshooting problems, and implementing effective solutions.
- Stay updated on industry trends, new technologies, and best practices in HVAC/R engineering and service management.
- Conduct training sessions and workshops to enhance the technical skills and knowledge of service team members.
Qualifications:
- Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team.
- In-depth knowledge of HVAC/R systems, equipment, and components, as well as relevant regulations and industry standards.
- Experience with service management software, scheduling tools, and other technology platforms used in service operations.
- Excellent problem-solving abilities, decision-making skills, and attention to detail.
Benefits**
Organization with a stated vision and defined written values which drive that vision one of which is to be the EMPLOYER OF CHOICE in our market place. We accomplish this with the basic tenants of treating every individual with honesty, integrity and respect. We offer amongst other things:
A professional team environment
Responsive management
Competitive wages
Full complement of benefits
Year round work
Job Type: Full-time
Pay: $45.00 - $55.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Company truck
- Health insurance
- Life insurance
- Paid time off
Schedule:
Experience:
- HVAC/R: 5 years (Required)
License/Certification:
- EPA Certification (Required)
Work Location: On the road
