Up to $5,000 Sign On Bonus for Qualified Applicants
Central Heating and Cooling is looking for an enthusiastic, dependable, detail oriented HVAC Customer Service Representative Manager to join our growing team.
Here at Central Heating and Cooling we are proud to be a family owned business that takes their employees and customers' needs seriously. We pride ourselves on providing top-notch HVAC solutions with a focus on customer satisfaction. Our team is dedicated to excellence, and we’re looking for a passionate Customer Service Representative to join us in delivering outstanding service to our clients.
We offer a number of different opportunities for driven individuals to propel their careers to the next level as we continue to grow and service more customers.
Are you the right fit for our company?
Can Central Heating and Cooling offer you a “home” as you develop your skills and experience in the HVAC field?
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We are seeking a motivated and friendly HVAC Customer Service Representative Manager to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, scheduling service appointments, and ensuring a positive customer experience.
Requirements:
- Must have 5 yrs of customer service experience.
- Minimum 3 yrs of HVAC preferred.
- Respond to customer inquiries via phone, email, and in-person.
- Oversee a team of customer service representatives (CSRs), ensuring they perform their duties efficiently and effectively.
- Schedule service appointments and dispatch technicians efficiently.
- Provide accurate information regarding service offerings, pricing, and promotions.
- Provide information about our HVAC services and products.
- Handle customer complaints and resolve issues promptly and professionally.
- Maintain accurate records of customer interactions and service requests.
- Collaborate with technicians and other team members to ensure seamless service delivery.
- Assist with billing and payment processing.
- Act as a point of contact for more complex or escalated customer service issues that CSRs are unable to resolve.
- Create programs or initiatives aimed at improving customer loyalty and retention.
- Previous experience in customer service, preferably in the HVAC or home services industry.
- Strong communication and interpersonal skills.
- Strong organizational skills and the ability to multitask effectively.
- Proficient in Microsoft Office and experience with customer management software.
- Ability to work in a fast-paced environment.
- A positive attitude and a commitment to providing excellent customer service
Benefits:
- Holiday Pay
- 10+ Days of Vacation Pay
- Health Insurance/Vision/Dental Contributions
- Competitive pay based on experience
- Paid Time Off
- Sign on Bonus (based on exp/position)
- Overtime Available
- Will keep you busy ALL year long!
- Company Uniforms - based on job
- Company Device - based on job
- Employee Discounts
- End of year bonus
- Referral Program
Multi-year retention bonus
Job Type: Full-time
Pay: $26.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Experience:
- HVAC: 3 years (Preferred)
- Customer service: 5 years (Required)
Work Location: In person
