About Us
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Who You Are
You are a dedicated and empathetic individual who loves helping others. With excellent communication skills and a passion for problem-solving, you thrive in a remote customer support role.
The Remote Customer Support Agent will be responsible for providing exceptional customer service to customers via phone, email, and chat. They will assist small home service businesses. They will handle their calls, emails, scheduling, invoicing and input data into The business ServiceTitan . The successful candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work independently. This role requires a high level of professionalism, patience, and empathy when dealing with customers. Prior experience in a customer support role and familiarity with CRM software is preferred.
Minimum Qualifications:
- Experience in scheduling or dispatching
- Experience similar industry such as plumbing, HVAC, or electrical services is a plus
- ServiceTitan experience 1+
- Experience in a Cloud based CRM (Jobber, HouseCall Pro, SingleOps etc) is a plus.
- Proficiency in Google Suite and Slack,
- Excellent time management, multitasking, and problem-solving skills.
- Strong attention to detail and communication skills.
- Familiarity with industry terminology, processes, and materials is a plus.
- Must pass background check
TECH REQUIREMENTS:
- Desktop or Laptop with webcam & speakers and a second monitor
- Operation System must be Windows or Mac based
- Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
- 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
- Supportable internet speeds and router easily accessible from your workspace
COMPENSATION:
14-16 per hour
- Work Hours: 40 to 40 hours work
- Required Education: High school or equivalent
- Required Experience: None(1) years
Job Type: Full-time
