General Description:
Under the direction of an assigned Facilities Services Group (FSG) Supervisor, this position is responsible for completing routine service maintenance and the repair, replacement, or installation of HVAC equipment for an assigned customer or customer groups on time and within budget.
Essential/Typical Duties:
- Schedule routine maintenance for assigned customer(s) in accordance with ACCO's approved internal procedures.
- Complete routine and dispatched assignments in a timely, efficient manner each maintenance period or within promised timeframes, and maintain contact with office dispatch before, during, and prior to close of ACCO standard dispatch hours.
- Purchase or order required material and equipment required for routine maintenance or requested repairs.
- Fully prepare mechanic work orders/authorizations and follow approved procedures for documenting work performed, related tool purchases, customer work approval, and any other relevant information.
- Escalate customer service issues that extend beyond authority or assistance to assigned Supervisor or customer's assigned Service Sales personnel.
- Display proper service appearance and deportment while on customer premises, and utilize ACCO property (e.g., service truck, cell phone, and/or laptop) appropriately.
- Other duties as assigned by the Supervisor and/or General Service Manager.
Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):
- High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
- Experience with commercial HVAC-R mechanical service and repair
- Self-motivated, energetic, ambitious and have a positive attitude.
- Good written and oral communication skills.
- Strong technical and troubleshooting skills.
- Strong track record of successfully interacting with customers.
- Ability to utilize a personal computer.
- Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
- Valid (non-commercial) driver's license with MVR that meets ACCO's risk insurance standards.
Competencies Areas Needed:
- Numeric and Verbal Reasoning Skills
- Persuading & Influencing
- Adaptability & Flexibility
- Commercial/Business Acumen
- Analyzing & InterpretingWhile performing the duties of this job, the employee is regularly required to sit, use hands to operate computer keyboard and telephone, talk and hear.
Physical Requirements:
(The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The employee frequently is required to reach with hands and arms and at times reach above shoulder height to access storage cabinets. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
- Specific vision abilities required by this job include close vision and distance vision.
- The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
- Regular and routine attendance
Wages:
This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.
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