Under the supervision of the Operations Manager, the Service Technician serves customers by performing Factory-authorized Start-up Service and In-service Warranty and Maintenance of HVAC systems and our other represented products. This position delivers a positive customer experience by providing premier start up and commissioning of new products, identifying system issues, completing necessary repairs and helping to maintain equipment to factory specifications.
RESPONSIBILITIES: This role is responsible for the following:
- Serving existing customers by investigating complaints, conducting tests and resolving problems.
- Establishing service by studying system requirements, ordering and gathering components and parts, completing the installation, and performing acceptance tests.
- Maintaining rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
- Documenting service and installation actions by completing forms, reports, logs, and records.
- Updating job knowledge by participating in educational opportunities and reading professional publications.
- Performing all other duties as assigned.
REQUIREMENTS
- 3-5 years' experience in the HVAC industry.
- Acceptable driving record to be able to access DOD and other Government facilities.
- EPA 608 certification required. This is official recognition by the EPA that a technician is knowledgeable about the laws and regulations on use and handling of ozone-depleting substances (ODSs) such as refrigerants.
- Certificate or degree from an accredited trade school a plus, but not required. Experience with VRF, AAON and Multi-Stack equipment a plus, but not required.
COMPETENCIES
- Communication (oral): Speaks clearly and persuasively. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Participates in meetings.
- Communication (written): Documents clearly in reports what work was performed or what is required in a fashion that can be sent to our customers.
- Problem Solving: Identify, diagnose, and resolve equipment and system issues.
Hobbs & Associates, LLC is an Equal Opportunity Employer.
Job Type: Full-time
Compensation: Pay commensurate with experience.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- EAP
- Pet Insurance
- STD/LTD
- Critical Illness/Accident
- PTO
- Employee Development
Schedule: Monday to Friday, 7:30am-4:00pm
Work Location: Service Area
Physical Demands/Work Environment:
The employee must regularly lift and /or move up to 50 pounds. The individual must be capable of reviewing their work for errors and making adjustments as necessary. This position works indoors and outside in various settings, including rooftops accessed by ladders.
