The Company
From a single spot cooler, to a fully-customized chiller system, and everything in between – HVAC RNTL delivers the results our partners need when and where they need them. Whether it’s a planned shutdown or 24/7 emergency services, our expert rental specialists work with customers every step of the way to get their HVAC system back up and running.
Our team is growing – and we’re looking for fast-thinking problem solvers who are unrelentingly responsive and thrive in an ever-changing environment. With locations across the US, our people are what set us apart from the competition and our team is constantly seeking to add talented individuals. Interested in joining us?
The Opportunity
A successful Regional Service Leader for Portable Cooling will represent their region as a member of the HVAC RNTL senior leadership team. The candidate will manage the performance of the field operations team which includes drivers and field technical support staff in assigned branch locations. The position is responsible for day-to-day rental operations such as inventory controls and warehouse organization, maintenance and allocation of equipment, expediting approved purchase orders in a timely manner to ensure there are no lost opportunities, and effectively and efficiently managing the dispatching of the rental team resources. In addition to leading the an exceptional customer experience on behalf of HVAC RNTL, the Regional Service Leader will lead the transformation of the portable business with their territory to improve processes & procedures, develop operational talent, and be responsible for growing the profitability of their region.
Responsibilities:
· Leading by example, setting a strong safety culture with the operations team and developing safety best practices
· Recruit, onboard, train and develop field operations employees within your region
· Lead the development of best practices and process development within the operations organization
· Develop your people by providing meaningful feedback during regular reviews and D2D coaching
· Be an active part of new fleet acquisition by providing well-reasoned business cases for new fleet investment
· Conduct weekly meetings with the portable cooling operations team to review sales activity and the jobs to be delivered for the week ensuring adequate equipment & people capacity for upcoming projects
· Manage the equipment inventory and the uploading process of equipment to active orders
· Manage the warehouse inventory and develop/implement systems for organization
· Manage the repairs, maintenance, and testing of equipment to ensure it is rental ready
· Ensuring job costing is accurate and applied to work orders
· Lead project post mortem reviews to continually learn and continuously improve
· Be accessible 24/7 for service issues and emergency project needs
· Provide and set expectations for exceptional customer experience for the field operations team
· Assist with various projects as needed and perform other duties as assigned
The Required Profile
- Bachelor’s Degree in Business or related discipline
- Minimum 5 year’s experience managing technicians and/or service coordinators in a service based business
- Track record of mentoring and developing service technicians
- Demonstrated experience in developing and embedding processes & procedures within an operations organization
- Ability to travel to branches within your assigned regional, up to 50% travel; candidate must live near major US airport within the East or Central region of the U.S.
- Expert level experience with Microsoft Suite: Word, Power Point, Excel
- Proven ability to work effectively in collaboration with department heads as well as the executive team
- Highly organized and detail oriented with the ability to manage multiple tasks
- Proven problem solving, conceptual thinking, and analytical abilities
- High level of written, verbal and interpersonal communication skills
- Ability to maintain confidential information
- Ability to work independently with minimal supervision
Competencies:
- Coaching and Developing Others – provide quality time and planned commitment to direct reports and provide processes and opportunities for them to understand their strengths and limitations in relation to a range of high-quality and relevant competencies.
- Deliberative Decision Making – Gather, consider, and evaluate all relevant information to make logical conclusions before being moved to action.
- Driving Results – Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.
- Business Acumen – Make sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.
- Composure and Resiliency – Are able to deal effectively with pressure, maintain focus and composure, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
- Communication – Has the ability to lead in a professional manner and maintain composure while communicating to the organization. Leads by example with high standards in both written and verbal communication within the organization.
- Relationship Building – Develop effective long-term professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results. Collaborates effectively across HVAC RNTL and Meriton leadership, fostering a collaborative relationship, to accomplish business objectives
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
HVAC RNTL is an Equal Opportunity Employer
Job Type: Full-time
Pay: $125,000.00 - $190,000.00 per year
Benefits:
- 401(k)
- 401(k) 6% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental Pay:
Application Question(s):
- All Candidates that are selected for an interview will be required to present a 30, 60 and 90 day plan. Is this something you would be willing to submit?
Experience:
- Management: 3 years (Required)
- HVAC: 5 years (Required)
- Portable Cooling: 3 years (Required)
Ability to Relocate:
- Irving, TX 75063: Relocate before starting work (Required)
Work Location: In person
