JOB SUMMARY
Responsible for inspecting and providing necessary service and repair to residential heating and air conditioning systems. Troubleshoot and resolve warranty service issues for customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct daily field visits to jobsites in service area as scheduled by Service/ Warranty Manager and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
- Maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Work on both basic and more advanced maintenance and repairs.
- Inspect systems to accurately diagnose and repair electronic, mechanical and electrical components of these systems as necessary.
- Communicate with customers to help troubleshoot system malfunctions or problems. Tactfully explain issues to customers.
- Diagnose diverse warranty service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is required to correct.
- Work with Manager, Estimating and Install to resolve design issues and HERS testing issues.
- Properly document all inspections, repairs, and installed equipment upon arrival, including make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
- Identify and report to owner potential opportunities for additional business (newer
system, service contracts, and additional services).
- Clean, maintain, and replenish proper stock, parts, tools, and safety equipment in the vehicle as necessary.
- Train new HVAC Service staff. Ensure new staff is trained on service area, processes and procedures and that van is fully equipped for new employee.
- Responsible for obtaining basic car maintenance, i.e. oil changes, car washes, etc.
- Perform all other special duties or projects as assigned by Service/Warranty Manager.
KEY JOB REQUIREMENTS
- Requires a high school diploma or GED equivalent; HVAC Technician school certification highly preferred.
- Must possess 3-4 years minimum prior experience with HVAC systems and/or HVAC equipment maintenance/ installation.
- Must possess EPA 608 Certification for refrigerant handling. Must be able to read and understand plans and Title 24 criteria.
- Requires regular travel to and from scheduled jobsites in assigned region.
- Must possess a valid California driver’s license and be insurable as a driver under the corporate insurance policy.
- Must be able to communicate effectively in English in both verbal and written formats.
- Must be computer literate. Some Microsoft Office (Outlook, Word, Excel) experience required.
- Must possess ability to read and interpret blueprints, plans and manuals.
- Must possess strong time management, problem solving, and customer service capabilities.
- Must possess good analytical skills and attention to detail.
- Must be reliable, trustworthy, and capable of working long periods of time independently, with little to no supervision.
- Must possess strong interpersonal and communication skills to interface with customers and other employees in a courteous and professional manner.
- Must possess mental and physical capacities necessary to perform the job duties.
PHYSICAL REQUIREMENTS
Physical stamina: HVAC Installer/ technicians may work extended amount of hours walking, standing, and may need to be physically active without getting tired.
Bending & Crawling: HVAC Installer/ technicians may work extended amount of hours kneeling, crawling, or climbing ladders.
Lifting: HVAC Installer/ technicians may need to lift large parts and objects, and should be properly trained to safely do so. They should also be able to lift 50 pounds at a time.
Working in extreme conditions: HVAC Installer/ technicians may need to work in settings with extreme cold or extreme heat, depending on the time of year.
This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.
Additional Requirements/Expectations
All employees are responsible for contributing to an inclusive, safe and secure work environment that values embedded equity, diverse cultures, perspectives, and experiences, and is free from discrimination.
Company Benefits:
We offer Medical, Dental, Vision, Vacation, paid sick leave, and a 401(k) with employer provided match.
Blue Mountain does not welcome unsolicited resumes or candidate submissions from search/recruiting agencies not listed on our approved agency roster. Any resumes or candidate information sent to Blue Mountain by agencies not pre-approved shall be deemed Blue Mountain's property. Should Blue Mountain hire such a candidate, no fees will be owed to the agency responsible for the unsolicited submission.
The base pay range for this position is $27.00-$32.00
EEO STATEMENT
Blue Mountain is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Blue Mountain is an equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
