The company is a well-established underwriter and administrator of a broad array of proprietary consumer protection products, generally multi-year insurance or warranty-like products covering repairs to vehicles and home systems. Remote candidates should be available to travel to Corporate Headquarters on a quarterly basis; or as needed by management.
Summary of the Heating and Air Conditioning Adjuster
Provides customer service and claim management to residential service contract holders by providing a high quality of interaction with HVAC service providers, parts suppliers and customers in a call center environment. Utilizes technical skills to determine the company’s liability related to heating and air conditioning repair claims and addresses any customer and/or service provider inquiries. Interacts daily with both internal and external customer support roles and functions. Provides cross-over support to peers based on department needs.
Job Duties of the Heating and Air Conditioning Adjuster
- Gathering, validation and review of all applicable repair expenses including but not limited to: labor cost, parts costs, travel, and applicable taxes
- Input of information into system including all part numbers, repair labor, tax, sublets, and shop supplies, set-up claim in system with documentation to support reasons for approval/denial and provide authorization number.
- Review claims for proper diagnosis and determine appropriate coverage and provides recommendations to provide solutions through alternate means
- Purchase outside parts, when necessary, to keep claims cost in line.
- Knowledgeable of all home systems and products for proper administration and handling.
- Review all technical issues for accuracy of diagnosis, repairs, and proper repair procedures.
- Perform investigation of claims as requested by management by talking to customers, residential service providers or any other involved parties.
- Daily, weekly, monthly KPM reporting and productivity goals.
- Provide positive interactions with HVAC vendors and suppliers as a primary point of contact and provides feedback/recommendations to management regarding industry changes and challenges.
- Perform other duties, as assigned.
Job Qualifications of the Heating and Air Conditioning Adjuster
- Minimum 5 years of HVAC field service experience in the residential heating and air conditioning industry.
- Must carry and maintain a HVAC trade license valid with the state at a journeyman level or higher.
- Technical knowledge of home related manufacturer products and ability to read product schematics, and administration of repair guidelines.
- Ability to administrate claims in a call center environment while maintaining efficiency throughout the claims process.
- Must be able to understand all aspects of the HVAC claims process and proper skill handling with customers and home services partners.
- Intermediate level of computer proficiency and utilization of Microsoft Office suite.
- Ability to efficiently communicate both verbal and written to resolve customer issues.
- Ability to leverage technical skills to provide strong problem solving and analytical abilities.
- Ability to effectively interface with outside callers.
- Attention to detail and accuracy.
- Ability to work autonomously as well as collaboratively within a team environment.
- Demonstrated ability to multi-task in a fast-paced environment.
- Strong knowledge of home repair services preferred.
- Prior work experience within the service contract industry is a plus.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Irving, TX 75039
