Johnstone Supply is seeking a dynamic results-driven Branch Manager to join our team. This individual will provide leadership and support across multiple branch locations. This is a in training role and once a role opens in the respective market this individual will be placed with a branch.
RESPONSIBILITIES
The responsibilities of the Floating Manager include, but are not limited to:
Team Management
- Establish, communicate, and models performance expectations for all team members
- Ensures team members have the knowledge and skills to perform their jobs
- Ensures performance expectations are met by monitoring reports, gathering feedback from customers, and observing performance
- Maintains accurate and up-to-date financial records, store operational records, documentation, and employee performance files
Customer Sales and Service
- Ensures customers receive prompt, professional service both in person and over the phone while working directly with customers
- Manages counter sales transactions and ensures that team members increase sales through add on and suggestive selling techniques
- Works to support outside and inside sales activity, develops/implements sales programs and promotions
- Ensures customer complaints and disputes are resolved in a timely, professional manner
- Follow up on sales leads and inquiries to generate additional business
Business Management and Financial Success
- Establish sales and profitability goals for the store
- Oversee customer returns, warranty processes, and balancing customer requests with company guidelines
- Control store operational costs, including labor, supplies, utilities, etc. to ensure overall store profitability
Administrative Tasks
- Maintain accurate records of sales transactions, customer interactions, and inventory movements
- Assist with general administrative duties such as filing, data entry, and phone/email correspondence
General Results and Responsibilities
- Adheres to and enforces all company policies, procedures, and business ethics codes
- May represent Johnstone Supply at trade associations and events
BENEFITS
- Competitive pay
- Competitive medical, dental, vision, and prescription insurance coverage
- Bonus
- Earn PTO hours immediately
- Paid holidays
- Opportunities for development
- 401K with a company match
QUALIFICATIONS
Required
- A high school diploma or equivalent is required
- Strong communication and interpersonal skills
- People management skills
- Attention to detail and ability to multitask in a fast-paced environment
- Proficiency with computers and different software programs
- Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds
Preferred
- 5 + years of management experience
Desired
- HVAC or similar industry experience
Johnstone Supply -The Balsan Group
Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing.
We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training. business advice and support, warehouse design and management services, and much more!
Core Values
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- A prospective client tells you she has used your main competitor for 10 years and likes their product.
What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.
What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team
Experience:
- Management: 5 years (Required)
Ability to Commute:
Ability to Relocate:
- Massachusetts: Relocate before starting work (Required)
Work Location: In person
