The JobSquad Solutions Team is currently looking for a HVAC Tech Support – CSR In Office to work at a company located in the Miami, FL area!
Job Title
HVAC Tech Support – CSR In Office
Position Location
Miami, Fl.
Pay/hours for the position
$21 to $23 Hourly
Requirements of position
Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within the call center environment.
- Customer Service: 2 years (Preferred)
- HVAC: 2 years (Preferred)
HVAC License/Certification
Honesty and integrity
Excellent customer service skills
Ability communicate empathy
Critical Thinking and Problem solving
Detail oriented
Adept learner
Able to multitask
Proven ability to process high volumes of work with great accuracy
Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
Excellent written and verbal communication skills
Education and Experience
High school diploma or equivalent
2–5-years of experience in a customer service environment
2 years of knowledge of standard concepts, practices, and procedures within HVAC.
Responsibilities of position
We are currently looking for a highly professional and experienced person to operate within our technical support department, handle complex situations, and resolve customer requests. In addition to possessing in dept knowledge in HVAC field, the ideal candidate should have over 2 years of experience in customer service with high volumes of customer interaction and possess high level of skills in Communication, Problem Solving, and Teamwork. We are in search of someone that is well-spoken and experienced with finding and expediting resolutions for customers in the most efficient and satisfactory way.
Inquiries from clients, from marketplaces, and shipment providers will need to be promptly and professionally handled to keep our corporate ratings at the top levels. The technical support department will assure the highest level of service presented to all clients at all times.
Working hours are standard day time hours, 9AM-6PM Monday through Friday. Generous insurance and other benefits package are included.
Job Type: Full-time
Salary: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Overtime pay
Experience:
- Customer Service: 2 years (Preferred)
- HVAC: 2 years (Preferred)
Language:
- Fluent English (Required)
Bilingual is a Plus
License/Certification: Work Location:
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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