The Operations Supervisor at First Class Transportation will play a pivotal role in overseeing the daily contract operations, ensuring that obligations are met efficiently. Reporting to the General Manager, the Operations Supervisor will lead a team of drivers and serve as the primary point of contact for drivers assigned to the contract.
Essential Duties and Responsibilities: Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following:
Supervision and Leadership:
- Provide direction, guidance, and support to drivers to ensure they understand their roles and responsibilities and can perform their duties effectively.
- Identify and address daily operational issues, such as scheduling conflicts, driver call offs, vehicle breakdowns, or customer complaints, in a timely and effective manner.
- Collaborate with other departments, such as maintenance, dispatch, and customer service, to ensure smooth operations and effective communication.
- Provide training and development opportunities to drivers to help them improve their skills.
- Monitor and evaluate driver performance, providing feedback, and implementing corrective actions when necessary.
- Ensure all drivers comply with safety regulations and company policies to maintain a safe work environment
- Resolve conflicts and disputes among drivers in a fair and impartial manner.
Safety Functions:
- Conduct pre-trip and post-trip inspections of vehicles to ensure they are in safe operating condition.
- Providing training to drivers on safety procedures, regulations, and best practices.
- Be prepared to respond to emergencies, such as accidents or breakdowns, by coordinating with emergency services, providing assistance to passengers, and ensuring the safety of all individuals involved.
- Report and document any safety-related incidents, including accidents, near misses, and safety violations. Investigating incidents to determine root causes and implementing corrective actions to prevent recurrence.
- Ensure compliance with federal, state, and local regulations that pertain to transportation safety, including driver hours of service, vehicle maintenance, and safety inspections.
Customer Service:
- Serve as the point of contact for clients, addressing their inquiries, and providing updates on service status.
- Assist passengers with boarding, disembarking, and luggage handling to ensure a smooth and comfortable travel experience.
- Resolve customer complaints and issues promptly and professionally to maintain customer satisfaction.
- Communicate customer feedback and service issues to the operations team to facilitate improvements in service delivery.
- Provide training to employees on customer service best practices to ensure consistent and high-quality service delivery.
Operational Excellence
- Monitor operational performance, including on-time performance, service quality, and implementing improvements as needed.
- Generate reports on operational performance, including key performance indicators (KPIs), to management and stakeholders.
- Manager drivers, including scheduling, training, and performance evaluation, to ensure that safety and service standards are met.
- Allocate resources, such as vehicles, drivers, and equipment, to meet operational needs and optimize efficiency.
- Drive company vehicles and operate the service as needed.
What We Offer
- Great Pay! $29 - $32 per/hour
- Paid Holidays
- Comprehensive Benefits: Excellent medical coverage starting at $60 per paycheck, with options for dental, vision, short & long-term disability
- $25,000 Life Insurance Policy
- 401k retirement plan with dollar for dollar match up to 4%
- Ongoing Training/ Paid Training
- Internal growth opportunities
Qualifications and Skills:
- Be at least 25 years of age and speak/read/write in English
- Possess a Commercial Driver's License, Class "A", or "B", with "P" Endorsement. (Preferred but not required)
- Strong analytical, conceptualization, interpretation, and critical thinking skills
- Self-motivated with a sense of urgency, and readily acclimates to an ever-changing environment.
Required Educations AND/OR Experience
- Minimum 2 years’ experience in the transportation industry.
- Experience supervising staff in multi-shift, multi-site environment.
Schedule: In light of the nature of the transportation industry, the Company does not maintain regular business hours. You are expected to work customary business hours but will vary as determined by the Company’s specific business needs. Schedules are subject to change and may require early mornings, evenings, weekends, holidays, or multiple-day shifts. Flexibility with the work schedule and the ability to work any shift assigned is required.
Salary: $29 - $32 per/hour
About Our Company: At First Class Transportation, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, First Class Transportation will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
