Our business is focused on connecting local districts with the leading telecommunications technology available in our region. As an established yet continuously expanding firm, our strength lies in our ability to listen to the market and develop solutions for their changing needs.
The Client Relations Associate position leads our team in engagement, discovery, sales, and service solutions by engaging with customers and employing their problem-solving skills to provide the most knowledgeable customer service. We encourage our team members to maximize their strengths while following client sales guidelines to build more robust and long-term customers with our clients. No matter your expertise, our active training process for Client Relations Associates provides the baseline for business strategy and the knowledge necessary to work with our telecommunication clients.
Responsibilities of the Client Relations Associate role:
- Initiate service education, guide the sales process, and drive customer acquisition through personal interactions
- Work with businesses and customers on the products and services that best meet their needs, establishing what services they are most interested in and completing any necessary sales
- Establish relations with local businesses and the communities they serve to determine their telecommunication solutions based on client offerings and sales capacities
- Maintain communication with customers to proactively identify customer inquiries and leverage these connections to provide additional service information and support.
- Ensure that potential customer questions are addressed and answered in a timely effective manner
- Regularly meet with other Client Relations Associate team members and upper management to strategize sales metrics, customer service feedback, and client progression
Qualifications of a Client Relations Associate Candidate:
- Interested in problem-solving, creative thinking, and helping/servicing others
- High school diploma or equivalent
- Experience in a customer service, sales, client relations or similar background is plus but is not required for this position
- Primary knowledge of technology, microsoft office, SEO systems is also a bonus
- Can achieve both individual and collaborative assignments with other Client Relations Associates through time management, discipline, and organization
- Exhibits professional and personal communication skills, whether it is within the office or speaking with customers
We are looking to welcome a Client Relations Associate who seeks progress and will join our team to become a hands-on member! Apply today to learn more!
Job Type: Full-time
Pay: $50,000.00 - $61,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Vision insurance
Shift:
Work Location: In person
