Job Title: General Manager
About Us:
Impact Home Services is a leading provider of garage door services, dedicated to delivering exceptional quality and value to our customers. We pride ourselves on our commitment to excellence and innovation in the industry. We are currently seeking a dynamic and experienced General Manager to lead our team and drive our business to new heights.
Position Overview:
As the General Manager, you will be responsible for overseeing all aspects of our garage door business operations. Your role will include managing staff, optimizing processes, achieving financial goals, and ensuring the highest level of customer satisfaction. You will work closely with technicians, installers, office staff, and vendors to ensure smooth and efficient operations.
Key Responsibilities:
- Business Management:
- Drive company performance to achieve revenue and sales goals.
- Monitor and analyze company metrics, including closing percentages, ticket averages, and profit margins.
- Utilize ServiceTitan’s price book to manage and optimize pricing strategies.
- Develop and implement KPIs to track and improve business performance.
- Oversee inventory management, including parts ordering, stock levels, and monthly counts.
- Staff Management:
- Lead and mentor technicians, installers, and office staff, providing support and guidance throughout the day.
- Manage time sheets, time off requests, and balances for all employees.
- Oversee recruitment, training, and retention of staff.
- Conduct weekly tech meetings and ensure ongoing staff development.
- Operational Efficiency:
- Oversee dispatch and technician daily routes to ensure timely service delivery.
- Manage fleet operations, including vehicle maintenance, inspections, and EZ tags.
- Ensure effective vendor relationship management and oversee parts ordering and stock management.
- Customer Service and Satisfaction:
- Address and resolve pricing objections and service-related issues.
- Maintain high customer satisfaction through effective problem-solving and upholding company standards.
- Monitor and manage customer reviews, addressing feedback as necessary.
- Growth and Development:
- Contribute to company growth by identifying opportunities for acquiring new office locations.
- Stay up-to-date with product knowledge and manufacturer updates to ensure the team is informed of the latest industry advancements.
Qualifications:
- Bachelor’s degree in Business Administration, Management, or related field (preferred).
- Proven experience in a managerial role within a service-oriented business, ideally in the garage door or home services industry.
- Strong understanding of business metrics, KPIs, and financial management.
- Experience with ServiceTitan or similar service management software.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency in inventory management and fleet operations.
- Commitment to upholding high standards of customer service and company policies.
What We Offer:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
Experience:
- Inventory management: 3 years (Required)
- Management: 5 years (Required)
- Home Services: 3 years (Required)
Ability to Relocate:
- Sugar Land, TX: Relocate before starting work (Required)
Work Location: In person
