Be Who You Are. Love What You Do.
We are calling on all team mates who want more than a job. We are serious about our people, our customers, and the planet, and we want to do Good things together.
Australian roots - Scottsdale, AZ residence!
The annual salary for this position is within the range of $65,000 to $80,000 annually, dependent on experience and qualifications.
COTTON ON GROUP, OUR CULTURE:
A diverse crew of 20,000+ team members around the world who love to think big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you, and when you’re here, you’re celebrated for bringing your whole self to the team. YOU are what makes us the unique global retailer we are today.
Cotton On
Cotton On was brought to life in 1991 and we’re the founding brand of our Cotton On Group family. We have grown to nearly 800 stores across the globe and we still love exceeding our customers’ expectations with value-fashion in womenswear, menswear and accessories. Our Cotton On Brand exists to deliver on-trend basics through fast, fun fashion; all while having fun along the way.
MORE THAN A JOB
We don’t like words… we like action…80% of our global positions are filled by promotions of our existing team members because we believe that being YOU can take you places at Cotton On.
We are excited to share this opportunity, and to welcome a new team mate to the Group to help build on our strong culture and purpose led vision to make a positive difference in people’s lives.
Our store teams are the enablers for our customers to experience the difference of a Cotton On (Brand) Store. Here everyone is welcome and appreciated.
You drive the amazing message of our Foundation and how our teams and customer are making life changing impact in our projects around the world.
You bring your commercial eye to the store, spot trade opportunities, support your team to excel and feel pride at enabling team promotions around you. You have the ability to exercise independent judgment and discretion in developing and communicating strategies that ensure a positive customer experience while driving profitable top line sales.
As the General Manager you are ultimately responsible for leading all aspects of your store which includes driving a positive, inclusive culture by leading, managing, and developing store team members to achieve sales and K.P.I targets; as well as ensure long term business growth in accordance with the company vision, core values and established policies and procedures.
Skills & Experience:
A Passion for product, brands, fashion and trends!
- 3+ years of Retail Management, preferably fast fashion experience (5+ for GM)
- 3+ years proven track record leading inspiring and managing diverse and high performing teams (5+ for GM)
- Demonstrated result and acumen in interpreting, analysing and driving sales, stock and service delivery
- Knowledge of retail merchandising practices, including the ability to execute VM directives and deliver on world class visual merchandising standards
- Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
- Outstanding communication, customer service, and problem-solving skills and the ability to work in a fast paced, ever changing environment
- Must be at least 18 years of age or older to apply
THE BENEFITS:
- 50% Team Member discount for all Brands/Products
- Competitive Pay
- Wellness Support 24/7
- Performance & Peak incentives to reward & recognise our team
- Great benefits for YOU & your family – Medical, Dental, Vision + more
- 401(k) matching program, with a commitment to financial literacy and support
- Development opportunities that could take you anywhere
- Quarterly COG Awards + real time recognition
DOING GOOD MATTERS:
Making a positive difference in people’s lives is our purpose. It’s what gets us out of bed in the morning and drives our every move. (Kind of like a really strong cup of coffee!). It’s not just how we do business, it’s part of who we are.
The Good is a movement to create meaningful change and channel our focus on the things that matter most. It’s our work in building sustainable futures, and supporting and protecting our people and the planet. It’s about celebrating differences while strengthening connections, because we know we’re stronger together.
Our Foundation is at the heart of this, and together, we have raised over $120m for life changing projects around the world - all thanks to our teams and customers.
Being a part of our team is more than a job. As we say here at Cotton On Group; Be yourself, it’ll change the world.
Come join our Aussie brand and make your mark. Apply today!
To learn more about us, please visit us at https://cottonongroup.com.au/ and for more on the Good we are doing, and our Foundation and the work being done here, please head to https://cottonongroup.com.au/the-good-we-do/ and https://cottonongroup.com.au/cotton-on-foundation/
Cotton On Group is an equal opportunity employer, who believes that the future of our organisation depends on building a diverse, representative and inclusive team. We strongly encourage individuals of all backgrounds to apply. Should you need any reasonable accommodations through the interview process, please let us know by contacting USAHumanResources@cottonon.com.au
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- You want to increase repeat visits to your retail store. The store already has steady foot traffic.
What would you do?
A. Start a loyalty program to reward customers based on how often they come in and how much they spend
B. Spend more on advertising to build brand awareness and attract new customers
C. Cut prices to increase foot traffic and sales
D. Gather customer feedback via online surveys and in-store feedback kiosks to improve customer satisfaction
E. Nothing; steady foot traffic suggests your current retention strategies are working
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Scottsdale, AZ (Required)
Ability to Relocate:
- Scottsdale, AZ: Relocate before starting work (Required)
Work Location: In person
