Country:
United States of America
Location:
CAM04: CSS-Canton,MA 95 Shawmut Rd, Canton, MA, 02021 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
Based in the Canton, MA area preferred, this position will be responsible for leading a team of Field Service professionals, reviewing escalated issues, establishing and maintaining a good relationship with key customers.
Key Responsibilities
- Manage team of field technicians and office staff according to established programs and objectives.
- Oversee technician schedules and manage non-productive time.
- Responsible for technician recruiting and staffing as needed.
- Promote a safety culture and ensure zero safety incidents.
- Forecast, monitor, and document financial performance against plan.
- Drive profitability of repair jobs and maintenance agreements.
- Resolves issues encountered on repair jobs and maintenance agreements.
- Escalate critical/complex issues that will impact the business.
- Establish and maintain good relationships with customers.
- Assist with contract renewals, warranty execution, cash flow mgmt. as needed.
- Respond to customer complaints and implement appropriate improvement plans.
Basic Qualifications
- High School Diploma or GED
- 3+ years of HVAC industry experience
- 1+ years of experience with the Microsoft Office Suite
- Clean and valid driver’s license
Preferred Qualifications
Other qualifications you may have that would be beneficial in this role include:
- 4+ years of service management experience in the Commercial HVAC industry
- Working knowledge and understanding of commercial HVAC systems
- Technical aptitude
- Bachelor's degree in Business Management, Engineering or relevant field
- Proactive and able to balance multiple priorities
- Excellent communication, both written and oral
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, and other business applications
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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