General Manager (GM)

Ace Hardware Home Services • Full-time • Austin, TX, US • $75k - $90k / year • 3m ago

The General Manager is responsible for oversight the Handyman division of Ace Hardware Home Services in the Austin, TX metro area. The General Manager will lead and grow this world-class handyman service, with focus on quality craftmanship and customer service. This position is responsible for working with the Handyman leadership to develop and implement growth strategies for the business, with the goal of intelligent market penetration within the Austin metro area.

What You’ll Do: SUPERVISORY RESPONSIBILITIES: The General Manager will be responsible for managing a team of local market craftsman.
Create and execute on strategies for revenue growth and profitability for the business.
Oversee the daily Ace Handyman Services operations within the assigned territories
Ensures that top level customer services are delivered at every job
Hires and develops high performing exempt and non-exempt employees as well as independent contractors
Partners with marketing teams to develop and execute effective marketing tactics to drive qualified leads to the business
Responsible for commercial business development and other outside sales activities
Creates and maintains solid relationships with Ace Hardware retailers in the assigned territories
Full responsibility for the financial performance of the business
Identifies, creates, and implements new processes and procedures for the company to increase productivity and profitability
Responsible for the accurate and timely submission of weekly payroll including performance bonuses
Required Skills
Ability to lead and develop all levels of the organization including management positions.
Bachelor’s Degree, or equivalent experience, in Operations Management, Business Administration, or related field.
7+ years construction management experience required. Paint management experience is a plus
3+ years managing an independent contractor model business in the construction industry
3+ years managing a company with revenues over $2 million
3+ years sales experience in the construction and/or home service industry
Excellent written and verbal communication and interpersonal skills.
Ability to display financial acumen and react to trends and seasonal changes.
Ability to multitask and effectively manage time.
Ability to handle stressful situations and work in a fast-paced environment
Demonstrated ability to grow a company
401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

Paid time off & paid holidays (depending on role and month of hire)
AHHS invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
Compensation Details $75K - $90K

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits: