HVAC Service Manager

Poulin Cooling Air Conditioning & Refrigeration LLC • Full-time • Clearwater, FL, US • $35 - $40 / hour • 3m ago

About us

Poulin Cooling A/C and Refrigeration, a trusted name in HVAC services in Pinellas County for over 5 years. Our mission is to enhance our customers' quality of life through expert installation, maintenance, and repair of air conditioning and refrigeration systems. We are a customer-centric company with a focus on care, professionalism, and growth. Excellence is not our goal–it's our standard.

We have grown tremendously since our inception and pride ourselves on delivering the highest level of service and honesty. At Poulin Cooling, excellence is our standard. Join us in our mission to be the most trusted, respected, and dependable HVAC company in Florida.

Job Title: HVAC/R Service Manager

Company: Poulin Cooling A/C and Refrigeration

Location: Clearwater, FL

Job Description:

Poulin Cooling A/C and Refrigeration, a trusted name in HVAC services in Pinellas County for over 5 years, is seeking an experienced HVAC/R Service Manager to join our team. Our mission is to enhance our customers' quality of life through expert installation, maintenance, and repair of air conditioning and refrigeration systems. We are a customer-centric company with a focus on care, professionalism, and growth. Excellence is not our goal–it's our standard.

Responsibilities:

Oversee the quality of work performed by Service Technicians, ensuring it meets our high standards.
Ensure accurate and satisfactory completion and invoicing of all jobs.
Recommend and sell the right parts/equipment to meet customer needs.
Provide over-the-phone support to technicians for diagnosing and resolving HVAC issues.
Conduct maintenance and repairs for residential and commercial HVAC and refrigeration systems.
Diagnose and troubleshoot malfunctions to identify root causes and implement effective solutions.
Perform regular inspections and preventive maintenance to ensure optimal system performance.
Comply with safety standards and company policies to maintain a secure work environment.
Communicate with customers to explain service options, provide estimates, and address questions.
Keep accurate records of work performed, parts used, and time spent on each job.
Handle escalated customer complaints and difficult service situations.
Train new technicians in the Poulin Cooling service approach.
Balance time between fieldwork and office tasks; some late days and on-call rotation for emergency calls are required.

Requirements:

Minimum of 4 years of HVAC experience.
EPA Universal Certification (Required).
Experience with residential, commercial, and refrigeration systems.
Strong leadership qualities.
Ability to inspire and elevate team performance.
Computer literacy, and familiarity with Google Suite is a bonus.
Own tools for diagnosing HVAC systems; company vehicle and some specialty tools provided.
Strong preference for candidates living in or willing to relocate to Pinellas County, FL.

Compensation & Benefits:

Pay: $35.00 - $40.00 per hour.

Commissions for new equipment sales.

Commissions for maintenance agreements and indoor air quality products.

Employee assistance program

Employee discount

Health insurance

Health savings account

401K with employer match up to 4% (after 1 year employment)

Paid time off

Professional development assistance

Performance bonuses

Schedule:

Monday to Friday, 8am to 5pm

On Call rotation is required

Overtime during busy season

Year-round work

Apply Now:

If you’re a dedicated professional with a passion for high-quality service and leading a team to success, we’d love to hear from you. Apply today to become part of our growing team!

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Expected hours: 35 – 50 per week

Benefits: