TITLE: HVAC TECHNICAL SERVICE MANAGER
STATUS: EXEMPT
Value Added HVAC Distributors (VAD) is a growing wholesale distributor, focused on sourcing, specifying, and distributing HVAC/R products and solutions across North America. Headquartered in Richmond, Virginia, currently has 20 branches throughout the Eastern United States.
The past 35 plus years have shown our commitment to improving the communities we serve with our dedication to our employees and customers alike.
At VAD we believe in:
- Teamwork – we are one team; we help each other Work closely with outside sales and warranty teams grow and succeed.
- Simplicity – we are focused; we passionately resist and inventory complexity.
- Growth – we are entrepreneurial; we are driven to generate opportunities.
- Doing What’s Right – we are ethical; we are uncompromising in how we act and behave
VAD offers a casual, team-oriented environment where we all work together to provide first in class customer service. Our robust benefits package includes health insurance, dental and vision insurance, disability and life insurance, employer-matching 401(k) plan, paid holidays, and time off, employee assistance program, positive work life balance, various training opportunities, and potential for growth and development
VAD is currently seeking a HVAC Technical Service Manager for our Charlotte, NC branch.
Responsibilities:
- Work with customers to assist in troubleshooting, analyzing, and diagnosing HVAC products
- Conduct parts and service training with contractors and technicians
- Act as liaison between contractors and consumers
- Visit job sites to assist with troubleshooting and equipment analysis
- Function test and/or repair returned or damaged equipment
- Other duties as assigned
Qualifications:
- Excellent attitude and commitment to superior customer service
- Strong organizational and time management skills
- Familiarity with HVAC products, or ability to learn
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may be assigned or changed at any time with or without notice.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
