Customer Success Coordinator (Austin, Texas)

Give A Grad A Go • Full-time • Austin, TX, US • $60k / year • 2m ago

A competitive base salary of $60,000 + competitive OTE
Enrolment in the client's Centre of Excellence
Competitive pension, work perks & health scheme, and much more

Looking for Customer Success/ Client Service roles? One of the UK's fastest growing MarTech start-ups is expanding into North America and is on the lookout for driven and energetic people to join their Austin office. If you're looking for Customer Success jobs, apply today!

*Please note, this role is based in Austin, Texas and requires candidates to be based in the US.*

Company profile – Marketing/eCommerce tech firm
In this Customer Success role, you will be joining the market leaders in Marketing measurements! Our client uses their direct-to-consumer Marketing tool to help businesses analyse and optimise their Marketing spend.

The firm prides itself on the service it provides to its clients, not only giving them the tools to best analyse their Marketing spend, but the expertise to interpret the data and make informed decisions to cut waste and increase ROI.

The business has already seen great success, working with major international E-commerce brands like Vitabiotics and Sweaty Betty. They are also the only business of their type to be a certified partner of Meta, TikTok and Snap, and have worked with those customers to drive massive growth and value for both sides over the last 12 months.

Job description – Customer Success Coordinator
In this Customer Success job, our client are offering the opportunity to rapidly progress within the business, developing marketing and attribution expertise, incredible data analysis skills and building strong relationships is stakeholders.

They see Customer Success as the perfect incubator to learn the business and the problems they solve for their customers. With this you are ready to move into other departments through their Centre of Excellence Grad Scheme, with opportunities in Product, Sales, Marketing and Operations available once you have gained the domain expertise required.

Key responsibilities - Customer Success Coordinator
In this Graduate Customer Success opportunity, your responsibilities will include:

Support and learn from Heads of Onboarding and Customer Success on matters specific to the firm’s clients
Own and project manage client onboarding, including ensuring quality for customers
Become a go-to expert in Marketing and the business's products, and provide ongoing client training on these
Ensure the timely and successful delivery of solutions, according to customer needs and objectives
Forecast and track key account metrics, identify, and help realise upsell opportunities; grow opportunities within the customer base, and collaborate with the sales team to ensure growth attainment
Continually strive to provide the best customer service possible and exceed expectations

Job requirements - Customer Success Coordinator

A degree level education or equivalent experience, ideally in Marketing, Business, or a Data related subject
Working knowledge of MS Excel (formulas, pivot tables, macros…) and MS PPT
You enjoy working with data; pulling reports & data analysis to get the best insights to customers
You will be highly organised, able to work across multiple accounts with competing priorities
Capable of producing high-quality presentation decks for client meetings, overall owner, and responsibility for getting contributors to provide content on time
Effective verbal and written communication skills

Benefits of the job - Customer Success Coordinator

A competitive base salary of $60,000 + competitive OTE
During probation, team members spend 5 days a week in the office to maximize opportunities to learn. After probation this moves to 4 days in, 1 day at home.
Enrolment in the client’s Centre of Excellence – their new Learning & Development Programme!
Competitive pension, work perks & health scheme, and much more

If you're looking to kickstart your career in Customer Success, apply to this exciting Customer Success role today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this

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