Install Field Manager

S & D Plumbing • Full-time • Austin, TX, US • $75k - $85k / year • 3m ago

Would you love a work culture where you are valued & treated like family?

Do you love training, mentoring, and managing a growing team?

Are you looking for a way to advance your career by partnering with an established, essential business?

Then come join the thriving team at S & D Plumbing!

S & D Plumbing is currently searching for an experienced and dedicated individual to join our team in the Install Field Manager position. In this role, you will be responsible for managing a team of skilled technicians, coordinating multi-day plumbing projects, and the highest level of customer satisfaction. Your leadership, technical expertise, and commitment to excellence will be essential in delivering exceptional plumbing services to our customers. If you're looking for a promising career with a great company that offers competitive pay and attractive benefits, you've come to the right place.

Who we are:

We are S & D Plumbing, a family-owned and operated residential plumbing company that is well known for providing service beyond expectation in the Austin, TX area since 1980! We treat each customer and team member with the respect they deserve, and we demonstrate integrity in all that we do.

What we offer:

$75K-$85K salary plus bonus opportunities

Experience a balanced work-life with our 40-hour work week, ensuring weekends are fully yours, with no on-call obligations

Competitive weekly pay

Monthly bonus opportunities

Generous referral bonus opportunity

Medical coverage offered

Paid life insurance

Simple IRA Retirement Plan with company match

Health Savings Account

Ongoing leadership and occupational training

Paid time off

5 paid holidays

Parental leave

Monthly gym membership allowance

Quarterly company events

Outstanding company culture

PRO Field Manager Description:

Lead, mentor, and manage a team of residential plumbing install technicians, providing guidance, training, and support to ensure exceptional project delivery

Develop skilled apprentices into skilled crew leads by mentoring apprentices and providing focused on the job training.

Oversee daily operations of the residential plumbing install department

Schedule, manage, and support a team of plumbers to ensure timely and efficient service to our customers

Monitor and evaluate the performance of install technicians, conducting performance reviews and identifying opportunities for improvement

Monitor the progress of ongoing install jobs, visits job sites daily ensuring that they are completed efficiently within the established timelines and safety standards are met.

Performs inspections, final walk throughs, and site proofs to ensure that the high-quality standards of S & D's is carried throughout every stage.

Address escalated customer issues promptly and professionally, seeking resolutions that align with company policies and customer satisfaction goals

Keep up to date with industry trends, new technologies, and best practices to ensure the install department remains innovative and competitive

Prepare regular reports on install department performance, challenges, and growth opportunities for presentation to senior management

Assists in recruiting and hiring of field team members.

Educates new team members on the tools they need and ensures they have them.

Onboarding of new install team members, training on processes and use of iPads, phones & Service Titan.

Attends team meetings and hosts 1:1 with technicians.

Authentically promotes and adheres to company vision, mission, core values, and brand.

Have fun working on a vibrant, talented team!

Job Requirements:

Possess a valid driver's license with a clean driving record

Must successfully pass a comprehensive background check

Must successfully pass a drug screening

Plumbing license preferred

Display strong leadership capabilities with experience in leading diverse teams

Familiar with Microsoft Office, Trello, and Service Titan

Proven skills in setting priorities, planning, and efficient scheduling, as well as administrative competencies-permits, job tracking, vendors &

subcontractor management

Strong grasp on coaching, mentoring, and fostering the growth of team members

Experience in conducting interviews, selecting, and on-boarding new field team members aligning with company and departmental goals

Highly competent in customer service and sales; able to build and maintain strong relationships

Exhibit strong communication and communication skills

Remain updated with latest products in the plumbing industry

Uphold and maintain high work performance standards

Comprehensive understanding of safety/OSHA regulations, including safe work practices such as towing, equipment operation, excavation, driving, and appropriate use of PPE