Position Summary:
The Operations Manager should be responsible for ensuring that customer needs are met while implementing the policies and procedures. The Operations Manager will manage, guide and service expectations for all managers, supervisors and field staff while ensuring the safe and efficient delivery of services and products.
Key Responsibilities:
- Develops and implements best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
- Manage center branch location to include labor, vendor agreements, inventory, and fleet.
- Responsible for facilities management, inspections, maintenance, and repair to ensure protection of company assets.
- Oversees safety compliance to include employee training, safety tracking, employee compliance assessments, and incident investigations are completed properly, and corrective actions are implemented when necessary.
- Establishes, maintains, and monitors internal controls, policies, and procedures for operational areas.
- Monitors daily maintenance of expenses and service levels; review and approve invoices and other expenses.
- Maintains operational statistics to include call track, daily sales, technician tracking, vehicle maintenance, etc.
- Negotiates programs, pricing, and terms through meetings with vendors who provide key material and services.
- Maintains compliance of licensing, permitting, and code requirements.
- Manages and develops service staff to include termination, discipline, scheduling, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments to maximize production.
- Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
- Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
- Reviews service paperwork and ensures all field personnel adhere to procedural standards of reporting and documentation.
- Performs management support functions to include job bidding, job design and layout, project management, overseeing materials acquisition and inventory control, and assisting with collections of unpaid accounts receivables.
- Assists the dispatching operation in ensuring appropriate technician selection for the type of service.
- Ensures accurate documentation of dispatch, arrival, and completion times.
- Participates in all company sponsored training classes.
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Required knowledge, skills and abilities:
- Must have a minimum of 5 years of managerial, technical, and sales experience in HVAC or related fields.
- Knowledge of the fundamentals of operational functionality of residential and light commercial heating, air conditioning, and ventilation equipment.
- Knowledge of the layout, installation, and service requirements for residential and light commercial HVAC.
- Must have comprehensive knowledge of current HVAC products.
- Consistent track record of meeting/exceeding annual revenue goals.
- Ability to understand the effects of economic, financial, and market conditions on the business.
- Excellent negotiation, communication, and presentation skills.
- Knowledge of local codes and permitting requirements.
Educational/certification:
- Computer proficiency to include Microsoft Word and Excel.
- Office management experience.
- Valid driver’s license
- GED or High School Diploma.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- PTO
Compensation package:
