RLP Mechanical is searching for a dynamic and hands-on Service Department Manager to drive our commercial operations to new heights and lead our dedicated team of technicians to success.
RLP Mechanical is a leading commercial plumbing, refrigeration and HVAC company serving the DFW community and surrounding areas. With a reputation for excellence, we take pride in providing high-quality services to our residential and commercial clients.
Benefits for the Service Department Manager position includes:
- Starting Salary : $120k - $140k. Weekly Pay with a potential quarterly performance bonus!
- Industry Leading medical, dental, vision and pet insurance.
- Vehicle allowance and fuel card
- Retirement Plans (401k with up to 4% matching)
- Up to 20 days Paid Time off based on industry experience
- 7 Paid Holidays
- HSA Employer Contributions
- Employer Paid Long-Term Disability
- Employee Assistance Program
- Employer Funded Life Insurance
- Opportunities for career growth and professional development
- Supportive work environment with a focus on employee well-being and work-life balance
Responsibilities for the Service Department Manager position includes:
As a Service Department Manager, your role encompasses overseeing all aspects of the HVAC/Plumbing/Refrigeration service and installation departments within a commercial setting. Responsibilities may include:
- Team Management: You're responsible for leading and managing a team of HVAC technicians / installers, plumbers, install managers, dispatch personnel and parts personnel . This involves hiring, training, scheduling, and performance management.
- Service Coordination: You'll coordinate service calls and assign technicians & installers to various jobs based on their skills, availability, and proximity to the job site. Ensuring timely response to service requests is crucial.
- Customer Relations: Maintaining strong relationships with commercial clients is essential. You'll interact with customers to understand their HVAC/Plumbing needs, address concerns, provide quotes, and ensure satisfaction with the service provided.
- Quality Assurance: You're accountable for the quality of work performed by your team. This includes conducting quality inspections, implementing best practices, and ensuring compliance with industry standards and regulations.
- Inventory Management: Managing inventory of parts and supplies is important to ensure technicians have the necessary equipment to complete jobs efficiently. You'll oversee stock levels, order supplies as needed, and monitor inventory expenses.
- Budgeting and Cost Control: You'll be involved in budget planning for the service department, including forecasting expenses, setting service rates, and monitoring costs to ensure profitability.
- Safety Compliance: Ensuring that all work is performed safely and in compliance with relevant safety regulations is paramount. You'll implement safety protocols, conduct safety training for technicians, and enforce safety standards.
- Technical Support: Providing technical support to technicians encountering complex issues is part of your role. You may need to troubleshoot problems, offer guidance, or arrange additional training as necessary.
- Documentation and Reporting: Maintaining accurate records of service calls, work performed, parts used, and customer interactions is essential. You'll also prepare reports on department performance, including metrics such as response times, job completion rates, and customer satisfaction.
- Continuous Improvement: Identifying opportunities for process improvements, efficiency gains, and cost savings is important. You'll stay updated on industry trends, new technologies, and best practices to ensure the service department remains competitive and effective.
- Emergency Response: Being available to handle emergency service calls outside of regular business hours may be required to ensure prompt resolution of critical issues for commercial clients.
Overall, your role as a Service Department Manager is multifaceted, requiring strong leadership, technical expertise, customer service skills, and business acumen to effectively manage the service department and meet the HVAC/Refrigeration/Plumbing needs of commercial clients.
Qualifications for the Service Department Manager position includes:
Required Qualifications
- HS Diploma or GED
- 6-8 years of Commercial HVAC, Refrigeration and /or Plumbing Service and/or Installation experience with a proven track record of success
- 4-6 years of strong leadership and management skills, with experience leading cross-functional teams in either a manager or supervisor role
- Proven project management skills, with experience managing multiple projects simultaneously
- Proficient analytical and problem-solving skills, with experience analyzing data and identifying areas for improvement
- Strong knowledge of commercial HVAC systems and installations, with experience working with various types of commercial HVAC equipment
- Strong understanding of commercial Plumbing systems and installations, with experience working with on various types of new commercial plumbing projects
- 1+ years of experience with the Microsoft Office Suite
- Valid Texas Driver’s License with a clean driving record.
Preferred Qualifications
- Bachelor's degree in Business Management or Engineering
- Technical aptitude with knowledge of local building codes for HVAC or Plumbing and an ability to use resources at hand to develop solutions
- Proficient computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate other business applications
About RLP Mechanical:
RLP Mechanical has been providing top-quality mechanical contracting services to residential and commercial customers for over 15 years. Our team is dedicated to delivering exceptional service and craftsmanship to ensure customer satisfaction. Join us and become part of a dynamic team committed to excellence in the mechanical contracting industry.
Job Type: Full-time
Pay: $120,000.00 - $140,000.00 per year
Benefits:
- 401(k) 4% Match
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
Work Location: In person
