Indianapolis, IN
Company Info:
Johnstone Supplyis a leading wholesale supplier to the heating, air conditioning, and refrigeration industry. Johnstone Grimme Group is privately owned and operates multiple Johnstone Supply Branches in Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia. We pride ourselves on our customer service, employee knowledge, and professionalism. In addition, Johnstone Grimme Group is known for its culture that rewards our employees with superior benefits, internal career pathing, competitive compensation packages including multiple bonus opportunities, a healthy work-life balance, and a true teamwork environment. Our company vision is to "Enhance Lives Through Solutions," and our mission is to "Make the Tech in the Truck More Efficient." We are seeking an enthusiastic Warehouse Representative pursuing a career and not a job to help us maintain the highest levels of customer satisfaction as we continue to expand our business into the future.
Position Description:
This position is for apprentices, or part-time employees, who will attend our in-house HVAC installation classes 2 days per week and will work as paid employees in our operations department 3 days per week. The training program will be completed after 14 weeks, where we will work with our customers, residential HVAC contractors, to place each apprentice as a full-time installation technician. The Essentials Program consists of 224 hours (28 days) of hands-on training with a Johnstone instructor. Our curriculum covers residential applications which can crossover to commercial areas of the industry. The apprentices will gain the essential knowledge and training through hands-on courses to further develop the necessary skills for a successful HVAC career. The apprentices will gain real world experience in the HVAC industry both during our classes and working with our staff to learn about the HVAC equipment and parts we offer to our customers.
Core Values:
- Honesty – We keep our promises, are truthful, and instill confidence
- Excellence – We passionately deliver exceptional experiences
- Accountability – We are all accountable and strive for results
- Respect – We value others, care about people, and treat them respectfully
- Teamwork – We work together to provide solutions internally and externally
Essential Functions:
- Manages warehouse inventory and maintains company database
- Receive and process incoming product shipments and unload delivery trucks
- Ensures shipments are inspected and any damages are noted and documented
- Initiates records as products enter and leave the warehouse through a computerized inventory control system
- Stores products in proper locations
- Receives, pulls, and adequately prepares all customer orders
- Monitors equipment to ensure safety and reports any issues to the supervisor
- Helps load products on a delivery truck or for customer
- Ensures the safety of the warehouse by keeping it clean and free of potential hazards
- Develop meaningful relationships with customers to encourage trust and loyalty
- Understand and demonstrate the product or service to the customer
- Determines customer replacement HVAC/R parts according to inspection and/or verbal description
- Research and source products for customers using a computer, catalog, telephone, or any other resources to meet or exceed customer needs
- Provide an exceptional level of customer service
- Has a sales-focused mindset to increase revenue while maintaining profitability
- Enters sales orders into the computer system
- Balances cash drawers, create credit invoices, processes pick/pack orders, and will-call
- Maintains a professional image of Johnstone Supply by ensuring an exceptional customer shopping experience
- Stays informed of new products and utilizes opportunities to educate self, co-workers and customers
- Processes customer returns and warranties
- Performs other duties as assigned
Required Skills/Abilities:
- Ability to work effectively in a fast-paced environment
- Excellent interpersonal and customer service skills
- Excellent verbal and written communication skills
- Ability to manage priorities effectively and prioritizes tasks based on importance
- Excellent attention to detail
- Excellent time management skills
- Ability to navigate and resolve internal and external challenging situations effectively and resourcefully
- Basic skills in the use of Microsoft Office products
- Basic math skills to manage and maintain inventory
- Ability to establish and maintain effective relationships with customers, co-workers, and stakeholders
- Skill in using web-based tools to research products and information
Physical Demands:
- Lifting, moving, and carrying up to 50 pounds
- Ability to operate a forklift
- Ability to climb stairs/ladders
- Ability to stand or walk for long periods of time
- Ability to push/pull inventory items
- Ability to stoop, kneel, crouch, and occasionally crawl in confined spaces
If you are a team player looking to grow your career and join a true team-oriented environment, we would love to talk with you!
Johnstone Supply provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
