Are you ready to take the next step in your career and lead a dynamic team in delivering exceptional service? We're seeking a highly skilled and motivated Senior Service Manager to join our team and make a significant impact on our organization's success.
Key Responsibilities:
- Financial Management: Assist in developing and managing service budgets, ensuring optimal allocation of resources for maintenance and repair projects.
- Contract Management: Negotiate and execute service contracts, ensuring the highest quality of service delivery.
- Vendor and Contractor Oversight: Manage vendor contracts and schedules, ensuring work completion meets our rigorous standards.
- Quality Assurance: Conduct inspections to uphold our commitment to excellence in community maintenance and safety.
- Strategic Planning: Collaborate with leadership to identify revenue opportunities and cost-saving initiatives.
- Team Development: Recruit, train, and develop staff to maximize their potential and ensure top-notch service delivery.
- Performance Management: Supervise staff, conduct performance reviews, and address any performance issues promptly.
- Safety Compliance: Develop and maintain emergency procedures and ensure adherence to safety regulations.
Performance Requirements
- Business Acumen: Demonstrated understanding of business concepts and strategic decision-making.
- Leadership Skills: Ability to motivate and lead a team towards achieving goals.
- Communication: Exceptional written and verbal communication skills.
- Problem-Solving: Proven ability to identify issues and propose innovative solutions.
- Technical Proficiency: Skilled in using software tools for data analysis and reporting.
Skills, Experience, and Education:
- High school diploma or equivalent.
- Minimum 6 years of experience as a Service Manager in multifamily maintenance.
- Relevant certifications (EPA, HVAC, CPO, MPO, CAMT).
- Knowledge of OSHA safety regulations.
- Strong customer service and management skills.
- Flexibility to work evenings, weekends, and holidays as needed.
Join us in creating vibrant communities residents feel proud to call home. Apply now and become a valued member of our team!