This positions primary responsibilities include administrative and customer service duties associated with commercial Heating, Ventilation and Air Conditioning (HVAC) project coordination. This person will receive and process orders, proactively identify opportunities to improve our service and make recommendations accordingly. They are responsible for resolving product availability and order status issues and performing all related administrative duties related to the post-sale coordination for commercial HVAC product delivery. Success in this position is determined by a willingness to learn and implement new strategies.
Job Duties
- Provide customer service regarding material and order status via phone and/or email
- Complete order entry or quote preparation of commercial HVAC equipment using QuickBooks or manufacturer's software
- Coordinate with factories/ manufacturers to ensure on-time delivery of product
- Proactively identify opportunities to improve the flow of product and process
- Perform analytical and administrative tasks
- Work with key personnel to optimize our costs and customer service
- Creative problem solver with the ability to resolve conflicts and determine a path forward
- Excellent communication and customer service skills
- Self-starting, dependable, accepts ownership, drives own goals/performance
- Ability to learn and interpret technical and contractual language
Johnson Barrow is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, religion, sex, sexual orientation, disability, protected veteran status, age, or any other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact careers@jbarrow.com.
