Adam Mechanical - HVAC Service Technician
Location: Havertown, PA
Ask us about our sign-on bonus!
Are you tired of feeling undervalued in your current role? Frustrated by the lack of growth opportunities and support? Do you long to work for a company that truly values your expertise and dedication?
At Adam Mechanical, we understand the challenges HVAC Service Technicians face. That’s why we’ve built a company culture centered around appreciation, growth, and excellence. Since 2002, we've been the trusted name for HVAC solutions, and we’re passionate about delivering exceptional service and ensuring the comfort and safety of our customers’ homes. From expert installation of top brands like Lennox and Mitsubishi Electric, to comprehensive cleaning and preventive maintenance plans, our team of dedicated professionals is committed to excellence.
We believe in fostering a culture of growth, teamwork, and customer-centric service. Our employees are our greatest asset, and we invest in their development through continuous training and support.
When you join Adam Mechanical, you’re not just starting a job—you’re joining a family. We celebrate our successes together, support each other through challenges, and are united by a common goal: to provide the best HVAC services in the industry. Join us and be part of a team that values your skills, encourages your growth, and recognizes your contributions.
In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
In this role, you'll be responsible for:
- Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
- Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
- Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust.
- Completing annual maintenance of heating and air conditioning systems.
- Participating as a member of our on-call rotation schedule for emergency service requests.
- Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
- Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
Required Skills and Abilities:
- Prior heating and/or cooling experience in a residential capacity.
- Service Titan experience preferred
- Experience upselling additional services as well as selling replacement options when applicable.
- Ability to prioritize tasks and communicate with customers.
- Demonstrated excellent communication conflict resolution and interpersonal skills.
- Demonstrated ability to work as an effective team member and pitch in as needed.
- Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
- Must be able to work on a ladder.
- Must be able to lift 50 pounds.
Job Type: Full-time
Pay: $23.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Signing bonus
Experience:
- HVAC Service: 2 years (Required)
License/Certification:
- EPA Universal Certification (Required)
Work Location: On the road
