About ProToCall:
ProToCall is a premier provider of HVAC, refrigeration, and restaurant equipment solutions, committed to delivering quality service and innovative solutions. We focus on providing unmatched support for our clients across industries, maintaining operational excellence, and fostering a collaborative, growth-focused environment.
Position Summary:
The Regional Service Manager/Chief Operations Manager (Florida) will lead ProToCall’s strategic and operational functions in the HVAC/R and restaurant equipment sectors. As a key member of the executive team, the VP will be responsible for developing and executing operational strategies, optimizing resources, and ensuring high-quality service delivery across all service lines. This role requires a strategic thinker with deep knowledge in HVAC/R and restaurant equipment, alongside strong leadership skills to drive operational performance and a culture of excellence.
Key Responsibilities:
- Operational Strategy & Execution
- Develop and implement comprehensive operational strategies to ensure efficient, high-quality service delivery in HVAC/R and restaurant equipment support.
- Collaborate with the executive team to align operational goals with company vision and growth targets.
- Drive innovation and implement technology solutions that enhance service capabilities, customer satisfaction, and field team efficiency.
- Performance Management & Continuous Improvement
- Establish and monitor performance metrics specific to the HVAC/R and restaurant equipment sectors.
- Foster a culture of continuous learning, professional growth, and innovation among operations teams.
- Resource Optimization & Team Development
- Oversee resource allocation, including workforce, tools, and budgets, to maximize operational effectiveness.
- Quality Control & Risk Management
- Implement policies and quality assurance processes to uphold service excellence and safety standards.
- Ensure compliance with regulatory requirements, industry standards, and client expectations, minimizing operational risks.
- Continuously assess service quality and implement corrective actions to drive customer satisfaction.
- Client & Stakeholder Relations
- Act as the key operational liaison with clients, ensuring their needs are met and expectations exceeded.
- Develop strong partnerships with vendors, clients, and stakeholders to enhance service offerings and operational resilience.
- Build trust with key clients by actively engaging in service improvements and troubleshooting critical service challenges.
Qualifications:
- 10+ years of experience within the HVAC/R or related technical industry, with a successful track record in a senior management level.
- Demonstrated expertise in HVAC/R systems and restaurant equipment service operations.
- Strong analytical skills.
- Exceptional leadership, communication, and relationship-building abilities.
- Commercial Food Equipment Service Association Affiliation
Why ProToCall?
Join a team that values excellence, precision, and teamwork. ProToCall offers a competitive salary, comprehensive benefits, and the opportunity to play a pivotal role in a growing organization dedicated to industry leadership. Are you ready to make your mark? Step into an executive role that celebrates innovation, continuous learning, and a commitment to excellence.
Job Type: Full-time
Pay: $150,000.00 - $200,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Senior Management: 5 years (Required)
- HVAC/R: 8 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Tampa, FL 33603: Relocate before starting work (Required)
Work Location: In person
