Responsibilities include:
· Managing team of technicians (averaging 8) and coordinating with our dispatcher
· Oversight of techs adhering to company policies and procedures
· Rapid assistance to techs in field for troubleshooting & application of procedures
· Communication with office admin team for conflict resolution
· Scheduling repairs and overseeing communication briefings with clients
· Ordering parts, managing warranty procedures
· Maintaining service parts inventory
· Managing service fleet vehicle maintenance scheduling
· Maintaining the company standard of quality in service and communication
· Communicating with sales for system leads resulting from service calls
· Promptly addressing and resolving issues with clients and technicians
· Oversight and scheduling of technician’s time off requests
· Performance reviews and disciplinary meetings
· Weekly to bi-weekly service meeting for a variety of topics
· Invoice & estimate review for questions, complaints, adjustments, clarification, discounts, corrections, etc.
· Occassional pick up & delivery as needed
· Be proficient, or learn, Service Titan operating software
· 15 years field experience as a technician required.
· 5 years as manager required
· Emergency scenarios requiring after hours or weekend field/office procedures
Established residential and light commercial HVAC company of 28 years looking for an experienced service manager. This is largely an administrative role requiring little fieldwork. Air Doctor Services is not a stuffy corporate operation and our policies and daily practices strive to make it an enjoyable place to work without its team members feeling like just a number. We enjoy a relaxed atmosphere with the understanding that we all have lives outside the workplace. Time off year round is acceptable.
A service manager should be the hub of support for the technicians in the field where patience and an exceptional ability to communicate is vital to work through a problem towards a solution. A service manager must be efficient in managing multiple facets of hvac related procedures so as not to create a backlog of unfinished details. This will range from ordering parts, communicating with the dispatcher for return trips, keeping clients updated, warranty specific details, monitoring a technician’s performance, reducing wasted time and unproductive trips as well as common administrative duties with which an experienced service manager would already be familiar.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Year round work
Application Question(s):
- Do you have any theft or larceny charges in your background?
- Is your Driver's license valid?
Experience:
- HVAC field technician: 10 years (Required)
- HVAC service management: 5 years (Required)
Ability to Commute:
- Murrells Inlet, SC 29576 (Required)
Ability to Relocate:
- Murrells Inlet, SC 29576: Relocate before starting work (Required)
Work Location: In person
