Job Title: Field Service Technician
Location: Remote
Company: Munters Corporation
About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.
JOB SUMMARY:
This position requires the ability to work independently, and candidates should have strong diagnostic and troubleshooting skills. Requires some ability to manage the projects while onsite for start-up commissioning and coordination of other trades and services. The bulk of the work for this position will be Online/Phone technical support for dehumidifiers associated with grocery stores. There will be random field service and engineering support as well as some RFE support.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Perform factory start-up, commissioning, warranty and billable service on Munters equipment and systems.
- Maintain and protect Munters equipment and property.
- Respond in a timely manner to all requests for service from customers or management.
- Provide customer training on Munters equipment.
- Provide technical feedback on equipment through use of detailed field service reports.
- Understand that Field Service’s major role is one of instant response to customers’ needs and focus as a part of a team to make us available at all times to our customer needs, urgent or otherwise.
COMPETENCIES:
- 5+ years of experience and extensive knowledge in Mechanical field specifically the HVAC field.
- Extensive knowledge in electrical troubleshooting, able to diagnose electrical issues with proficiency and record data.
- Knowledge of all safety procedures and requirements and has training in Arc flash, lock out tag out and other safety requirements. Understands and know how to utilize all PPE associated with electrical safety.
- Extensive refrigeration knowledge. Understands how to pressure test, evacuate, and charge systems without assistance. Understands the refrigeration system concepts and able to fully troubleshoot and diagnose refrigeration problems. Proficient in brazing and soldering.
- Must hold a universal refrigeration card.
- Extensive knowledge in Controls, has experience with troubleshooting, programming, or downloading to controls systems. Understands PLC's and how to work with all types of platforms. Knows how to access information from PLC's and be able to adjust. Able to connect to a PLC with a computer to communicate and make changes.
- (Optional) State Licensed Master HVAC mechanic. This requires years of experience, training and testing along with experience working under other experienced professionals to achieve.
- Strong written and verbal communications skills
- Self-Motivated, with the ability to work independently.
- Ability to communicate well with other site personnel as well as Sales PM, Service Manager and Technical Support personnel.
JOB QUALIFICATIONS:
- High Diploma or equivalent. Trade School desired.
- Ability to pass Background and checks required for site access.
- Ability to travel, up to 20%
PHYSICAL REQUIREMENTS:
- Heavy Work: Exerting up to 75 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
- Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc.
- Must wear personal protective equipment such as safety glasses, safety boots, hard hats, and hearing protection where the company requires.
- Ability to travel and be away from home for several days at a time.
- Willingness to take "On-call" duties as required.
- Willingness to occasionally work weekends and/or holidays.
- Willingness to work outdoors in all types of weather conditions.
- Willingness and ability to work 6 feet or more above the ground as required.
Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance plans
- Generous vacation and paid time off.
- 401(k) retirement savings plan with employer matching.
- Professional development opportunities, including tuition reimbursement and conference attendance.
- Company-sponsored social events and team-building activities.
- State-of-the-art equipment and tools to support your work.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Expected hours: No less than 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- On call
- Overtime
- Weekends as needed
- Year round work
Supplemental Pay:
- Double time pay
- Overtime pay
Experience:
- HVAC: 5 years (Required)
- HVAC help desk: 5 years (Required)
License/Certification:
- EPA Certification (Required)
Location:
- San Antonio, TX (Bexar County) (Required)
Willingness to travel:
Work Location: Remote
