Introduction
Just what is Wise Coatings you say? Wise Coatings is a franchise that specializes in hiring awesome people, focusing on our core values of ‘BASE’ (The Buffalo, Ascend, Serve and Efficiency). We serve our community around the Triangle with premium epoxy/polyaspartic/flake/metallic concrete coatings. We focus on commercial and residential customers- as there are many amazing benefits to these coatings! To name a few residential examples- garages, basements, patios and pool surrounds. For commercial examples it’s limitless such as breweries, restaurant bar areas, hair salons, kitchens, sterile environments such as labs and healthcare settings, veterinary offices, laundry areas and so much more.

The Crew Leader Opportunity-

The Crew Leader position is a key role at Wise Coatings, You are the “tip of the spear” when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making Wise Coatings a memorable company in the eyes of our clients. The Crew Leader represents the future leadership of Wise Coating’s Operations Department. Crew Leaders who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with Wise Coatings.

The Field Technician Opportunity-

Have no experience but want some of this awesome franchise? That’s okay! We hire and train as well and welcome Field Technicians. Opportunities exist for Techs to grow and obtain Crew lead roles.

Customer Relations

Ensure that the customer is extremely pleased with the experience.
Initiate excellent communication with the customer before, during and after the service appointment.
Ensure that all Field Technicians behave in a way that increases the customer’s confidence and comfort level.
The Crew Leader is responsible for ongoing field training of Field Technician under his/her care:
Training in over-the-top customer service.
Training in efficient field operations.
Training in personal accountability and a team-first approach to everything we do.

Operations

Ensure that any lost or left-behind equipment is accounted for, reported to management, and retrieved in a timely manner where possible.
Ensure that all Wise Coatings standard operating procedures are followed to the letter
Work with the Operations Manager to complete the Vehicle Loadout Checklist and the Vehicle Appearance Checklist as scheduled.
Communicate with the Office Manager regarding schedule and job updates, customer communication, and any other relevant information.

Management

Supervise the activity of assigned Field Technicians
Master the use of various software for recording information, scheduling,

and communication.

Assist in ongoing field training for all Field Technicians as directed
Observe Field Technician’s performance in the field
Sign off on achievements as part of the Wise Coatings 5-Star Certification Program.

Key Skills And Qualities

The Crew Leader must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. Most importantly, the CL must be able to care for our customers in an exceptional way at all times, regardless of circumstances. Balancing high production with excellent customer service is the ultimate goal of the Crew Leader.

Below are some key qualities that the Wise Coatingslooks for in candidates:

Ability to efficiently direct others on the team
Efficient use of time and resources
Positive, friendly demeanor, even when faced with negativity or hostility
Confidence in personal ability
Proactive decision making
A collaborative mindset when it comes to working with the Wise Coatings team- easy

to work with

A love for serving others
Experience with flooring, concrete coatings, or equivalent background

Compensation

Wise Coatings compensates Crew Leaders and Field Technicians in a unique way that rewards high performance. Each technician will start with a base hourly rate. These rates will range from $15-$17/hour for Field Techs, and $18-$24/hour for Crew Leaders. This rate will be subject to typical overtime rules as set by North Carolina Labor laws.

On top of the base hourly rate, technicians will have the opportunity to earn bonuses.

Job Type: Full-time

Pay: Up to $24.00 per hour

Expected hours: 40 per week

Benefits:

Professional development assistance
Referral program

Schedule:

8 hour shift
Day shift
Weekends as needed

Experience:

Flooring installation: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: In person

Wise Coatings of Raleigh

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