White-Glove Delivery and Storage is actively seeking a Customer Service Representative for our operations in Austin. Specializing in premium services for high-end clientele, we are dedicated to providing exceptional storage, transportation, and delivery solutions for fully furnished luxury homes.

As a Customer Service Representative, your primary responsibility will be managing client accounts to ensure satisfaction, facilitating effective communication, and upholding our high standards of service quality. This role will involve building and nurturing positive relationships with clients, subcontractors, and vendors in the Austin area, including interior designers, architects, and furniture vendors. Additionally, you will be tasked with reporting and escalating any issues that arise.

Responsibilities of the Customer Service Representative include:

- Serving as the main point of contact for assigned client accounts

- Excelling in a dynamic and fast-paced environment

- Delivering outstanding customer service at every touchpoint

- Assisting with moves and high-end installation projects as needed

- Engaging with existing clients and fostering new business opportunities through various channels

- Effectively communicating the progress of client accounts to relevant stakeholders

- Ensuring client satisfaction and addressing any concerns promptly

- Providing estimates to clients, both existing and potential, once trained

- Handling immediate client escalations with professionalism and efficiency

- Assisting with data entry tasks within our operating system as required

- Maintaining a friendly and professional demeanor when interacting with clients and colleagues

Benefits of joining White-Glove Delivery and Storage in Austin include:

- Competitive compensation package

- Comprehensive medical, dental, and vision insurance coverage

- 401k retirement savings plan

- Generous paid time off and holiday benefits
- Ability to grow with a growing, established company

- Opportunity to work with an elite clientele in the Austin area

Requirements for the position:

- Minimum of 1 year of experience in client success or customer service roles

- Previous sales experience is preferred

- Ability to pass a background check and drug screening

- Strong multitasking skills and attention to detail

- Excellent verbal and written communication abilities

- Exceptional organizational and time management skills

- Commitment to providing outstanding customer service and upholding the values of White-Glove Delivery and Storage

Job Details:

- Full-time position based in Austin

- Hourly pay rate: Competitive, commensurate with experience

- Compliance with all relevant COVID-19 guidelines and protocols

At White-Glove Delivery and Storage, we are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds. We are an equal opportunity employer, providing equal consideration to all qualified candidates without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

Join our team in Austin and become part of our mission to deliver excellence to our valued clients in the luxury home sector.

BENEFIT INFORMATION:

WE ARE PROUD TO HAVE CURATIVE A NEW HEALTH CARE INSURANCE COMPANY TO BE OUR PROVIDER OF EMPLOYEE/FAMILY HEALTH INSURANCE. CURATIVE BOASTS A $0 COPAY FOR ALL APPROVED IN-NETWORK DOCTOR VISITS, SPECIALIST VISITS, URGENT CARE, TELEMEDICINE, EMERGENCY ROOM VISITS, AND HOSPITALIZATIONS. ASK HR ABOUT THESE AND OTHER BENEFITS WITH WHITE GLOVE STORAGE AND DELIVERY.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Education:

Associate (Preferred)

Experience:

Microsoft Excel: 1 year (Preferred)
Data Entry: 1 year (Preferred)

Work Location: In person

White Glove Storage & Delivery

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Customer Service Representative