We are looking for a full-time Veterinary Client Service Representative at our Thrive East 7th Austin location!

Our Client Service Representative is the “Gatekeeper of Clinic Communication”. They work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.

Responsibilities:

Provide first class customer service and help to solve or elevate any concerns that the client has
Build lasting relationships by forming a genuine connection with each client that walks through our doors
Engage with each client to inform and educate them on the benefits of essential products and services
Listen to the client’s needs and properly communicate to the medical team for a more effective and efficient appointment
Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset
Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time
Ensure exam rooms are clean and fully stocked each day – before and after each appointment
Ensure the lobby is clean and welcoming for each visitor
Conduct payment (including proper cash handling) transactions at the front desk when applicable

Qualifications:

A high school diploma or GED required
Great communication and organizational skills
Strong customer service skills
Ability to be an empathetic listener
Ability to deescalate uncomfortable situations to ensure guest satisfaction
Understand and be able to use and troubleshoot, computers, tablets, and email and have a basic understanding of the Microsoft Office Suite of programs.
Must love animals and not be afraid of pets
Must be able to stand from sitting, walk, sit and move freely for extended periods of time
Veterinary Experience Preferred
Bilingual Preferred

We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, paid parental leave, 401k, PTO, continuing education, and generous pet discounts!

Apply today!

Thrive Pet Healthcare

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Veterinary Customer Service Representative