Job Title:

Quality Assurance Specialist

Classification:

Nonexempt

Reports to:

Quality Assurance Manager

Salary Grade/Range:

Hourly Rate

Expected Days & Hours:

Weekdays, 40 hrs. a week

Position Type:

Full time

Career Level:

Entry Level, Experienced etc.

Environment:

Office, field or Shop

Travel:

No /yes

Physical Demands:

· Well-groomed and professional appearance.

· Must have the ability to climb ladders and lift at least 50 pounds without assistance.

· Must be able to remain in stationary position 50% of time, due to the office-based nature of the work.

· Position needs to occasionally move about inside the office to access office equipment & facilitate business

· Constantly operates computer & other office productivity machinery (i.e. printer, paper shredder etc.)

· Communicate, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess

Summary/Objective of Overall Role:

The Quality Assurance (QA) Specialist is responsible for ensuring that all products and services meet the established standards of quality, including reliability, usability, and performance. The QA Specialist will develop and implement quality control processes, conduct tests and inspections, analyze data, and ensure compliance with industry standards and customer requirements.

Key Proficiencies:

Ø Communication

Ø Analysis and Assessment

Ø Judgment or Critical Thinking

Ø Problem Solving

Ø Decision Making

Ø Planning and Organization

Ø Time Management

Ø Attention to Detail

Ø Accuracy

Ø Initiative

Ø Integrity

Ø Adaptability

Ø Teamwork

Ø Recommend Standards

Ø Recommend Process Improvement

Essential Functions:

 Develop and Implement QA Processes:

Recommend designs and implement quality control processes and procedures.
Recommend test plans, test cases, and test scripts.
Recommend standards and procedures for product and service quality, including regarding kitchen exhaust cleaning, evaporator coil cleaning, and FOG services.

 Conduct Tests and Inspections:

Perform regular inspections and tests on products and services.
Identify defects and areas and provide recommendations for improvement in areas including KEC and EVAP services.
Utilize various testing tools and methodologies to ensure product quality.

 Analyze Data and Report Findings:

Collect and analyze data from tests and inspections.
Generate reports on quality metrics and present findings to management.
Provide recommendations for improvement based on data analysis.

 Ensure Compliance:

Ensure products and services comply with regulatory standards and customer requirements.
Stay updated on industry standards and regulations.
Implement changes to processes as necessary to maintain compliance.
Complete training on all tools and equipment including safety/rules on proper use of all tools and equipment, safety procedures and standards of the company.
Comply with all Company policies as set forth in the Employee Handbook, including but not limited to the Company’s EEO and Anti-Harassment policies, Drug & Alcohol policy, Workplace Violence Policy and Prohibition Against Weapons policy, Guidelines for Appropriate Conduct policy, and Attendance policy.

 Collaborate with Other Departments:

Work closely with production, engineering, and customer service teams to ensure quality standards are met.
Provide training and guidance to staff on quality control processes and standards.
Facilitate communication between different teams to address quality issues.

 Problem-Solving:

Identify root causes of quality issues and implement corrective actions.
Continuously improve quality processes and systems.
Use problem-solving techniques to resolve quality-related challenges.

Required Skills, Education & Experience:

Skills
Excellent Time management
Strong Planning, Organization & Prioritization Skills
Accuracy & Detail orientated
Knowledge of root cause problem solving analysis & assessment
Excellent written & verbal communication
Continuous Improvement Mindset
Proficient with Microsoft Outlook, Excel, Power Point, Word and SharePoint
Awareness of safety concerns in work environment.

o Ability to work as a team member and independently, as needed, in a timely manner to ensure job is done in a timely and correct manner.

· Education & Experience

o High School Diploma or GED

o 1-year of customer service experience

o Knowledge regarding HVAC and kitchen exhaust systems (considered highly competitive)

o Computer skills and knowledge of office software packages

Other Duties:

This role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

All employment, no matter the position, is at-will. This means that you or the Company can terminate your employment at any time, with or without notice, and with or without reason. The information contained in this job description does not, and is not intended to, create a contract of employment, compensation, or benefits, and does not create any express or implied contractual rights.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Schedule:

Monday to Friday

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: On the road

Pronto MS

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Quality Assurance Specialist (HVAC and Kitchen Exhaust Cleaning)