Job Description

Job Title: Field Service Technician

Job Summary:

The Field Service Technician is responsible for providing customer service in the field in order to troubleshoot, diagnose and repair commercial and residential HVAC, kitchen, laundry and refrigeration equipment. Delivering exceptional customer service is a requirement.

Job Functions

Provide the highest level of service to the customer and communicate with the customer regarding the service needed
Punctuality and attendance are crucial
Must be able to properly trouble shoot, diagnose and repair the customers equipment
Perform preventive maintenance service
Perform installation of equipment
Fill out work orders completely and legibly
Communicate with dispatch upon arrival and departure from assignment
Create estimates and proposals as needed
Effectively communicate with the following –
Customers regarding repair
Dispatch/Office regarding status of service
Parts Department to order correct parts
Supervisor or Service Manager on difficult calls
Manufacturers as needed for help diagnosing problems with equipment

Collect from customers as needed
Return to the shop warranty parts as needed
Maintain company supplied hand tools as well as tools required for the position
Maintain company vehicle including cleanliness, organizing company inventory, keeping it fueled and ensure regular maintenance for the vehicle
Must be able to use personal computers and operate company software and parts lookups
Participate in continuing education – industry certification training is available and will be expected to complete and pass as required by the company
Obtain additional licenses and certification as appropriate
Other duties as needed
Must be available for emergency calls and weekend service schedules. On call service schedules are for one week at a time
Other duties and responsibilities as needed to meet the needs of the organization

Physical Demands:

This job requires walking, standing, driving, sitting, squatting, kneeling, reaching overhead, twisting and turning for the schedules day
Must be able to climb stairs and ladders and lift and carry 75 pounds
May be required to push a load across the floor of 150 pounds or more
Must be able to use hand for fine manipulation of hand tools
Must be able to drive a vehicle for long distances/periods

Minimum Qualifications

High School diploma
Must have experience in appliance, HVAC or refrigeration repair
Must have EPA certification (Universal)
Must have a valid driver’s license
Must be insurable by our auto insurance company
Must pass pre-employment drug screen
Must be safety conscious during service calls and while driving the company vehicle
Able to work individually or as a team member with customers, co-workers and factory personnel
Job requires excellent organizational skills, must be a motivated, self-starter, able to follow through on duties and assignments with minimal or no supervision
Able to concentrate, handle pressure, meet deadlines and pay attention to details
Willing to train the right candidate**

Our company promotes a healthy work place environment and has a no-smoking, drug and alcohol-free policy.

Job Type: Full-time

Benefits:

Health insurance
Paid time off
Retirement plan

Schedule:

Monday to Friday
On call
Overtime

Education:

High school or equivalent (Required)

Experience:

Appliance repair: 1 year (Required)
HVAC/R: 1 year (Preferred)

License/Certification:

EPA Universal Certification (Required)

Work Location: On the road

PREMIER SERVICE GROUP

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