As a Wellness Specialist you advise customers toward the path to wellness through lifestyle, supplementation and nutrition. Wellness Specialists utilize product information to educate customers and assist them in making smart health and product decisions. Wellness Specialists thrive by being team-oriented, reliable, organized, and self-motivated with an emphasis on strong customer service skills and interest in natural health. Wellness specialists are expected to have excellent communication skills with friendly, flexible, and adaptable attitudes towards the various duties and diverse customers that we encounter at Peoples Rx.

Hiring for multiple locations. Part-time and Full-time position available.

Key Competencies:

Customer service oriented; friendly, helpful, respectful, and a genuine caring attitude towards people
Flexibility
Multitasking
Initiative
Self starter
Listening skills
Problem solving
Willingness to learn
Attention to detail
Motivated
Positive attitude
Team player
Excellent communication skills

Job Requirements:

Knowledge or background in Nutrition, natural health and wellness
Must be at least 18 years of age
Friendly, service-oriented and understanding with people
At least 1 year retail/customer service experience, ability to multitask and work in a fast-paced retail setting
Flexible Schedule - Available to work evenings and weekends
Able to lift 50 lbs and stand for 8 hours
Able to travel to other Peoples locations if necessary
Familiarity with nutritional supplements

Job Duties and Responsibilities:

1. Customer Service:

Promptly greet all customers and offer assistance
Advise customers towards the best path to wellness through lifestyle, supplementation, and nutrition. Follow 7-minute rule and abide by DSHEA guidelines
Assist customers with finding products by placing special orders or by calling other stores.
Seek help from experienced team-members if customer needs an educated redirect towards their primary care physician, a wellness practitioner, a pharmacist, a manager, the urgent care or the ER
Answer phones and provide excellent customer service or connect to the appropriate person
Maintain professionalism and courtesy with both customers and co-workers in challenging situations
Finalize the customer experience by checking shoppers out at the register
Process customer returns to ensure customer satisfaction
Ensure that everyone has a positive experience and leaves happy
Be available to rotate through opening and closing shifts, weekends and holidays, as needed

2. Inventory Maintenance:

Check in shipments and stock products on shelves
Maintain an organized backstock area and restock shelves so that oldest product is in the front, names of products are clearly visible and shelves appear neat and organized
Alert buying team to customer interest in products that we don’t stock, or to new or recent information that may change consumer buying patterns
Identify soon-to-expire product and alert buyer for appropriate action
Participate in preparation for bi-annual inventory count

3. Store Maintenance:

Clean/dust shelves, empty trash/recycling, sanitize common areas: bathroom, kitchen, cleaning fridges and freezers, bathroom cleaning rotation, spot cleaning floors, glass cleaning
Ensure that the store is well-presented at all times
Professional Development:
Engage in ongoing training at the store level including lunch and learns, team meetings and reviewing new product information from manufacturers
Fulfill continuing education hours as required for wellness specialists
Self-study through outside programs, book borrowing and general interest
Stay current with new information regarding store procedures, changes in products, re-calls, and new products added to inventory
Professionalism
Uphold a positive attitude in the workplace
Be respectful to all fellow employees and customers
Follow dress code (blue smock with name tag)
Maintain a professional and courteous relationship with customers and co-workers

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 16 – 28 per week

Benefits:

401(k)
401(k) matching
Employee assistance program
Employee discount
Flexible schedule

Schedule:

10 hour shift
8 hour shift
Monday to Friday
Rotating weekends

Experience:

Computer skills: 1 year (Preferred)
Sales: 1 year (Required)

Ability to Commute:

Austin, TX 78756 (Required)

Ability to Relocate:

Austin, TX 78756: Relocate before starting work (Required)

Work Location: In person

Peoples Pharmacy Inc

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Wellness Specialist