NANDO'S VISION

At Nando's, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando's PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully the consumers' needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

ROLE SUMMARY

DIRECTOR OF FACILITIES

The Director of Facilities oversees the maintenance of all US restaurants, ensuring they present well and are operational, safe, secure, and running fluently and efficiently as possible. This role is responsible for directing the planning, budgeting, supervision, and execution of facility maintenance expenses, capital expenditures, and preventative and recurring maintenance programs. This includes developing long-range facilities plans based on the company's overall strategic and tactical objectives. The Director of Facilities will work closely with and learn from senior members of the organization as well as contribute to the overall culture and growth of Nando's USA by providing direction and expert council across the Property Team as well as cross functionally to other departments. As with all members of the Nando's family, the Director of Facilities will be expected to wear multiple hats, seek out opportunities to make Nando's and themselves better every day, and in general, be a good team player! The essential functions of this position are mapped out below:

CORE RESPONSIBILITIES

Strategy, Development, + Management

Develop plans, processes, and procedures for the execution of maintenance expenses, capital expenditures, and preventative maintenance programs across all restaurants

Consistently reevaluate existing processes, procedures, and programs to streamline for cost savings and other efficiencies

Regularly meet and work with regional teams, county and local AHJs, Nando's legal team, landlords, and/or other stakeholders to navigate and resolve issues with leases, contracts, or restaurant premises

Develop budgets, policies, and procedures to support department goals and restaurant operations

Measure and report on current performance against stated company/department goals for each budget area and ensure appropriate benchmarks are being set

Oversee continuous improvement of our CMMS system to streamline use and expand reporting capabilities

Provide aggregate reporting to monitor spend trends, outliers, and performance of company R&M/capital/preventative maintenance

Collaborate with Operations and other cross-functional partners to ensure that all restaurant premises and equipment are safe and high-functioning for restaurant employees and guests

Build and strengthen relationships with external vendors and suppliers to support the needs of the Department and Operations teams

Work closely with regional team to ensure adequate support material, such as use and care, is provided to the internal training team for all Property related items

Lead and develop internal team to overcome obstacles, build strong project management systems/ skills, and develop innovative approaches to problem solving.

Contract and Project Management

Negotiate and direct multiple PM contracts across the portfolio, including but not limited to grease traps, HVAC, refrigeration, Ansul, fire alarms, security, hot side cooking, water jetting, sprinkler systems, pest control, patios, elevators, PCU's, high dusting, lighting, window cleaning, and ice machines

Negotiate and direct service level agreements, work order management, vendor management, asset management, quality assurance, and department budgeting

Build project scope briefs, solicit bids, negotiate, schedule, and implement approved company-wide systems improvements

Review monthly financials for overall portfolio to confirm proper booking of invoices and drive resolution of any billing discrepancies

Direct KEC providers on warranty management, including weekly meetings to capture unwarranted invoices from vendors

To identify compliance servicing and testing requirements and implement systems to ensure estate-wide compliance.

Restaurant Maintenance & Capital Expenditures

Build and implement annual restaurant assessment checks

Coach restaurant leaders on best practices and proper use and care of equipment

Support construction team during new restaurant walk-throughs, including rough-in, design, and punch walks for handover of locations

Track existing assets within the portfolio to support life cycle costing, repair v. replace, and design-related issues

Partner with the Operations team to ensure daily and deep cleaning SOP's extend the life of the asset, improve cleanliness, and reduce downtime and lifecycle costs.

Formulate specifications for small-works or asset roll-out CapEx projects. Obtain competitive quotations, manage approved projects and review site work to ensure high quality standards are achieved.

Manage removal, organization, assessment and repair of patios/ seasonal FF&E

Oversee annual asset aging assessments and replacement budgets, identifying causes for longer ROI's related to original CapEx and Facilities-related burdens on stores' P&L

Benefits:

Eligible for up to 20% bonus annually
Hybrid Work
Earn up to 20 days of Paid Time Off (PTO)
Earn up to 7 days of Sick and Safe Leave
Technology Reimbursement
Wellness Incentive
Medical Insurance Options
Short and long-term disability, basic life insurance, and employee-only low dental insurance is paid in full by the company.
Home Office Reimbursement
401K
Daily Peri-Peri
Salary Range: $150,000 - $160,000

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements:

ROLE REQUIREMENTS

Prefer candidates local to the DMV area
6+ years' maintenance or facilities experience including budgeting and contract/vendor management
Facilities Manager experience within the foodservice industry, experience with a multi-state employer preferred
Technical proficiency with restaurant equipment and premises to support issue-spotting of potential maintenance and compliance concerns
Experience in MEP (mechanical/HVAC, electrical, and plumbing), as well as refrigeration and ventilation
Valid driver's license and clean driving record, with reliable access to transportation
Ability to lift 50lbs
Ability to work flexible hours, including an on-call schedule for possible nights, weekends, and holidays as needed
Ability to commute between multiple restaurant locations and the corporate headquarters for 75-100% of the time within a given day

PERSONAL ATTRIBUTES & VALUES

Passion

Energetic: goes the extra mile for their team

Rooted: sees the work as more than just a job and is enthusiastic about success in their role

Positive: constructive, optimistic, and confident

Dedicated: committed, loyal and steadfast

Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectively

Pride

Meticulous: demonstrates a commitment to quality and excellence in the execution of work

Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision

Conscientious: hardworking, diligent, and reliable

Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

Family

Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness

Adaptable: work effectively within a variety of diverse situations, and with diverse individuals

Team player: engaging, cooperative, contributing, and supportive of team members

Willing: eager, prepared, and quick to act or respond

Courage

Assertive: confidently communicate needs or wishes in a constructive manner

Resilient: effectively handle stressful or pressurized situations

Tenacious: persistent regardless of setbacks

Integrity

Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing

Credible: honest, trustworthy, accountable, and dependable

Genuine: keeping everyone's best in at heart

Compensation: $150,000-$160,000

NANDO'S

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Director of Facilities