About us

Miami Shores Plumbing is a small business in Miami, FL. We are looking for a reliable Counter Person/Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Our goal is to service our customers and our employees.

Requirements

Proven experience as dispatcher or relevant position
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Typing and knowledge of QuickBooks

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

10 hour shift
Monday to Friday
Weekends as needed

Experience:

Dispatching: 1 year (Preferred)

Work Location: In person

Miami Shores Plumbing

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