Job description

Longhorn Imaging is actively seeking a qualified and organized Call Center Agent for our growing Diagnostic Imaging company. This individual is responsible for handling inbound calls from providers' offices or patients to assist with their requests, including but not limited to following up on pending studies, relaying information between providers and clinical staff, following up on provider requests for medical records or study statuses.

Shift Schedule

Monday – Friday 8am- 5pm

JOB SUMMARY:

The Call Center Agent answers inbound calls in a timely manner to assist providers office or patients with their requests or provider general information as requested

DUTIES/RESPONSIBILITIES:

Answer incoming calls and ask appropriate questions to properly assess caller’s needs
Properly pull all necessary documentation for each record request.
Process incoming emails in a timely fashion.
Always maintain a neat and organized office area

ABOUT LONGHORN IMAGING:

Longhorn Imaging Center is locally owned and operated right here in the heart of Texas. While we have only been open for 9 years, we already have 9 locations throughout Austin and surrounding areas! With rapid growth comes endless possibilities for future opportunities within the company. The company not only values our team's feedback and ideas in all areas, we encourage it! Longhorn Imaging is committed to building a workplace environment that is focused on more than just productivity. The overall morale and culture of the company is something we are always mindful of and strive to constantly improve.

Job Type: Full-time

Salary: $18.00 - $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Work Location: In person

*By submitting an application, you consent to receive updates about your application to Longhorn Imaging Center, including messages sent by autodialer. Consent is not a condition of employment. Msg & data rates may apply.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Paid training

Schedule:

8 hour shift
Monday to Friday

Experience:

Customer service: 1 year (Preferred)
Call center: 1 year (Required)

Language:

Spanish (Preferred)

Work Location: In person

Longhorn Imaging Center

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