Summary:

Responsible for executing assigned robotic/automation jobs, including onsite installation, repair and follow up on service escalations. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site and/or via telephone. Seeks sales opportunities while ensuring customer satisfaction. Provides on-the-job-training (OJT) opportunities and coaching / mentoring for upcoming Field Service Technicians. Follows safety practices as defined by the Company and/or the customer's site safety code.

Essential Duties and Responsibilities including, but not limited to:

Requires the ability to perform in-house, on-site and/or telephone troubleshooting, repairs and support of KUKA equipment on an as-needed basis.
Requires the ability to work within a flexible work/travel schedule. Requires the ability to travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
Provides assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics equipment.
Completes Field Service reports - prior to leaving the customer’s site - with an accurate description of the problem reported/identified, the solution, and/or a complete list of all parts/options that may have been installed. Obtains the dated signature of the identified/authorized customer contact and supplies a copy to the customer.
Develops technical credibility and rapport with customer. Forwards sales leads to appropriate account manager.
Works with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
Makes a complete backup of all software, programming, or configuration changes that were made during the customer visit, one copy of which is provided to the customer upon departure and a second copy is retained for KUKA Robotics service files
Leads by example and provides OJT, coaching, and mentoring of upcoming Field Service Technicians.

Assists the Assembly, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries.
Assists with internal, end users, and System Partners training if required.
Participates actively in the promotion and sale of parts and services when possible.
Frequent travel to customer sites general business errands required – both domestic and international (passport required).
Other duties as assigned.
Must understand and follow safety regulations as well as identify/report safety concerns they may observe at KUKA Robotics, customer and/or integrator sites.
Adheres to the Quality Systems and participates in continuous improvement.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers
PC skills/knowledge (MS Office environment, Internet, email, etc.
Valid driver's license and passport required.

Advanced Skills

Field Service Engineer works to revolve field engineering problems with an emphasis on the controls side of the business. This can include design, checks, and troubleshoots electrical, hydraulic, pneumatic and water designs per assigned project. The objective is to resolve problems, share information with other team members and to make in field design changes, if required to improve equipment performance.

PLC Experience:

Siemens S7 or TIA 2-5 Years minimum

Allen Bradley Control Logix 1-3 Years minimum

Must be able to load software on laptop then use software to diagnose faults, make changes, update tags and PLC program as needed.

Hydraulics Training:

Must be able to read

and understand hydraulic print 1-3 Years minimum

Pneumatics Training:

Must be able to read and

understand a hydraulic print 1-3 Years minimum

KUKA Will train on the robotics side of the business.

Education and Experience

Bachelor’s degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university, and five years related technical/engineering experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: Up to $32.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
On call

Education:

High school or equivalent (Preferred)

Experience:

Programmable Logic Controllers: 2 years (Preferred)
Maintenance: 2 years (Preferred)

Location:

St. Louis, MO (Required)

Work Location: Remote

Kuka Robotics

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Field Service Engineer