Position Description

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility.

The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and implement corrective actions. Audits of maintenance tasks for workmanship and completeness are also required to identify systems/components in need of repair or replacement. The candidate must also actively monitor operational services and work within their facilities, reinforcing facility standards for all those performing services.

The Facilities Operations Manager will frequently communicate with occupants and department coordinators to manage repairs/replacements of building systems/components, renovations, and planned and unplanned system shutdowns. The FOM will ensure the coordination and completeness of renovations by the Planning, Design, and Construction group.

The candidate will participate and contribute to the Facilities Group's long-range and strategic planning and assist in developing and tracking the detailed, zero-based annual operating budget. The candidate will develop and implement innovative processes and programs that reduce operating costs, improve efficiencies, and increase productivity. The candidate will also monitor and manage contracted services as required – including initiating purchase orders for goods and services within the area of responsibility, actively monitoring performance criteria per scope of work and contractual agreements, performing periodic bidding, and creating change orders. This may sometimes require assisting with implementing and managing new and existing maintenance service contracts, i.e., elevators, facilities maintenance, sterilization, pest management, wastewater management, etc.

The candidate must be able to pay attention to detail when reviewing bids and invoices and actively monitor trend data and contractor performance indicators while proactively overseeing all building infrastructure services in accordance with HMS standard processes, procedures, goals, and values. Continuous learning, industry experience, and exposure are a necessity. This will occur through participation in benchmarking, industry education seminars, and conferences, which may require occasional travel.

As an Emergency Response Organization (ERO) member, this position is expected to be reachable 24 hours/7 Days per week to assist in person or remotely with campus and facilities-related emergency activities as necessary.

Basic Qualifications

A bachelor's degree is required, as well as 8 years of progressively responsible experience as a facilities management professional, including building systems function and diagnosis-cause analysis, contract administration, and project familiarity in a research-based or related environment.

Additional Qualifications And Skills

Certified Facility Manager (CFM/Pro-FM) or other professional licenses or certifications a plus;
LEED Certified for Existing Buildings; Experience with managing multiple vendors and small capital/expense projects; Superior relationship management skills;
Ability to function effectively in a fast-paced, demanding work environment; Computer proficiency with MS Office, Computerized Maintenance Management Systems (CMMS), Building Automation Systems (BAS);
Excellent interpersonal, communication and organizational skills;
Experience as a Facilities Management professional with demonstrated skills in customer service to support, respond to, and coordinate with students, faculty, staff, and visitors from the moment they first contact you to the resolution or disposition of their needs.
Providing good customer service means being a reliable partner to your customers, going beyond by helping them troubleshoot, use, and make informed decisions about facilities-related matters.

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! ( https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e )

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Facilities

Department Office Location

USA - MA - Boston

Job Code

329059 Facilities & Oper Manager

Work Format

Hybrid (partially on-site, partially remote)

Department

Campus Planning and Facilities

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Criminal, Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Job Type: Full-time

Pay: $100,000.00 - $170,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday
On call

Education:

Bachelor's (Preferred)

Experience:

Facilities management: 8 years (Preferred)

Ability to Relocate:

Boston, MA 02115: Relocate before starting work (Required)

Work Location: Hybrid remote in Boston, MA 02115

Harvard Medical School

New Jobs

Facilities Operations Manager