CORPORATE JOB DESCRIPTION
JOB TITLE: Regional Service Technician JOB TYPE: Full-Time (75% Travel) DEPARTMENT: Field Service PAY GRADE: Non-Exempt
POSITION REPORTS TO: National Service Manager _____________________________________________________________________
POSITION SUMMARY:
The Regional Service Technician works collaboratively with all departments within Hänel Storage Systems to install, service and maintain automated material handling machines and overall contributes to the success of Hänel Storage Systems. This position also supports our Channel Partner (CP) technicians and Certified Service Partner (CSP) technicians via phone support as well as onsite.

KEY RESPONSIBILITIES:

Perform preventive maintenance and emergency service on all Hänel Storage Systems products
Install and repair all Hänel Storage Systems products
Independently troubleshoot electrical and mechanical failures to replacement part level
Provide phone and onsite support to CP and CSP technicians
Keep service documentation accurate and up to date using service software
Maintain fiscal responsibility for business expenses associated with company-issued credit card
Complete product training to CS4 Level in Germany and maintain certification
Rotate on-call 24/7 service support (currently 1 x 7 weeks)
Adhere to all applicable health and safety regulations and procedures
Other duties as assigned

MINIMUM JOB REQUIREMENTS:

Education / Training:

Bachelor’s degree in Electrical Engineering, Mechanical Engineering or Mechatronics with two or more years of related field experience or product knowledge preferred
Associate Degree in electronics and/or electromechanical technology (Mechatronics) plus a minimum of three years related work experience

Business Experience:

Established organizational skills able to prioritize multiple tasks in a fast-paced environment
Strong interpersonal skills, verbal and written communication skills, and problem-solving skills
Ability to work without direct supervision
Resilient customer service skills

Specialized Knowledge/Skills:

Demonstrated computer knowledge
Working knowledge of the Microsoft Suite of products. (Operating System, Office)
Basic networking skills
Ability to read schematics and mechanical diagrams

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
On call
Overtime

Education:

Associate (Preferred)

License/Certification:

Driver's License (Preferred)

Willingness to travel:

75% (Preferred)

Work Location: In person

Hanel Storage Systems

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Regional Service Technician