Description:

SUMMARY:

Responsible for the preventative maintenance of the guest rooms and public spaces, and the completion of work orders.

ESSENTIAL FUNCTIONS:

Complete preventative maintenance checklist on guest rooms, public areas and back of house as scheduled
Report completed maintenance to Assistant General Manager and/or General Manager
Maintain a current inventory of guest room care parts and materials
Prioritize and complete work orders in a timely fashion
Participate in the keeping of a maintenance work order log
Inform hotel guests, as needed, of the maintenance procedures completed on their guest room
Check all stairways and landings as needed for safety hazards. Repair as needed
Check perimeter for upkeep requirements. Repair as needed
Check property signage and lighting for upkeep requirements. Repair as needed
Repair HVAC as needed. Clean HVAC coils semi-annually, or as needed
Repair appliances as needed
Flip mattresses in suites as directed by manager
Use the H.E.A.R.T Model for all guest recovery incidents that occur
Always have a friendly and welcoming demeanor when interacting with our guests
Responsible for fitness center maintenance procedures
Responsible for grounds maintenance procedures
Responsible for knowing hotel emergency procedures
Follow all hotel safety guidelines and requirements
Responsible for following all hotel quality assurance standards for department
Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
Monitor and replenish guest room key inventory as needed. Administer program to maintain all locks and keys on property
Responsible for the proper administration of key control for issued keys
Responsible for the proper administration of keys left by guests in suite
Check smoke alarms in guest rooms, meeting rooms, public spaces, and back of house areas on a regular schedule
Assist maintenance tech, Operations Manager, Assistant General Manager and General Manager in the identification of persistent, consistent, or major maintenance problems
Communicate to the requesting party the completion of maintenance requests
Accommodate guest special requests courteously
Answer guest questions regarding hotel property and local area findings and services
Carry out any reasonable request by management that I am capable of performing.
Work in unison with fellow maintenance tech as part of a team in ensuring tasks are completed promptly and with utmost effort

Requirements:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.

Hampton Inn & Suites San Mateo / SFO

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Maintenance Tech