Benefits:

401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance

We have a mission to teach kids how to swim and be safer in and around the water, while making their experience GOLDEN! Are you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference? Check out Goldfish Swim School!

We're looking for an experienced Manager who can drive our business to the next level. Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

A successful candidate possesses the following characteristics:

Loves leadership and all of the challenges and triumphs that come with
Has a keen eye for detail
Is or can become passionate about the mission of teaching kids to swim and be safe around the water
Has strong operational experience
Has some grass roots marketing experience
Comfortable with on the spot problem solving in stressful situations

Benefits:

Competitive pay
Paid Time Off
Bonus Structure
Health Benefits
Retirement Contribution
Positive Work Environment

Requirements:

Ability to work with children
Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm)
3+ Years of people management experience
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)

Job Title: General Manager

Reports to: Owner

FLSA Status: Exempt

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, customer service, retail and vending department, private party operations, workplace employee activities amongst other duties.

Duties and Responsibilities:

Administration/Organization/Leadership

Strong organizational skills and the ability to effectively manage multiple situations at once
Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures
Communicate and implement company policies and procedures to employees of GSS
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Responsible for training, recruitment and hiring of the highest possible caliber of staff
Oversee, support, direct and develop staff of 30-60 employees
Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction

Financial

Exhibit an understand of budgets and establish controls of expenses and purchasing supplies
Display an ability to keep expenses at or below budget
Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
Schedules staff and manages payroll

Safety

Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP
Maintains current certifications and stays up-to-date professionally on the aquatics and management field
Maintains current required certifications for self and all staff
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment

Operations

Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling, student progress, customer service and employee performance and training
Support personnel related problems or difficulties by following company procedures and documentation
Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families
Must be available to work one weeknight shift and one weekend shift

Measurement Standards

Successful management of all enrollment and budgetary goals
Focuses on membership retention
Timely completion of assigned tasks and projects
Follow all policies and procedures in the employee handbook

Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.

Certificates and Licenses: Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required. Lifeguard Instructor certification highly encouraged.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Goldfish Swim School - Winter Park

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General Manager