Description:

The Restaurant General Manager is responsible for the overall efficiency and technical operations of the

store and ensures Freddy's standard of quality, timeliness, and service. This position will control

labor and food costs, build relationships with guests, handle guest issues, and serve as a model of

hospitality. The General Manager is responsible for training, refinement of staff and team building

through employee motivation. The General Manager will also coordinate staff scheduling and product

ordering consistent with sales volume.

Requirements:

Leadership & Communication –

Ensures that all Company Standard Operation Procedures are followed
Teaches & practices Freddy’s standards of quality, timeliness, and service
Maintains an environment of open communication, positive attitudes, and trust-based relationships with all personnel
Ensures that Customer Satisfaction is the highest priority for all employees
Consistently lives “hospitality” in every instance
Leads by example – maintains professional image, appearance, and language

Financial Performance-

Conduct daily labor analysis to achieve target labor percentage
Ensures quality control standards and procedures are strictly enforced
Ensures all standardized portion control guidelines are followed and maintained
Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor
Maximize productivity without compromising quality standards

Health & Safety-

Ensure full restaurant compliance with all health department regulations
Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
Ensure that inspections are conducted, and correct on-going issues

Other Responsibilities-

Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
Review and approve all schedules and forecasts
Coordinate opening/ closing activities in a timely and safe manner
Complete all operational checklists daily
Ensure that all cash handling procedures are followed
Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
Resolve conflicts and improve team members performance issues in a constructive manner and according to policies
Must have experience in Microsoft Office, Excel, Word, and Internet

Physical Requirements: (including but not limited to)

Freddy's Frozen Custard & Steakburgers

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