Job Title: General Manager

Company: Big Star Transit, LLC

Title: Transportation General Manager

WHO WE ARE: A robust non-emergency and paratransit network of well-educated, fully organized, and road-monitored vehicle Owner-Operators and Small Business Enterprise partners ready to transport passengers to their most valued appointments.

HOW WE COLLABORATE: Team Members strive to be visionary, proactive, and decisive. We are results driven and make Operators our top priority by providing a high-quality of service while being adaptable and resourceful.

THE EXPERIENCE: Big Star Transit honors the uniqueness in every Operator, Team Member, and Rider. We know it takes everyone to create the Big Star experience, and we fiercely protect the diversity of our team. At Big Star Transit, everyone is valued and included.

THE WORK: As a Transportation Manager, you will direct and lead all network operation functions required to maintain the quality of service within the Division. This includes but is not limited to:

Responsibilities:

· Manage client contract performance to service level and profit/loss expectations.

· Manage day to day client contract performance to service level expectations as it relates to daily pullouts, on time performance and KPI’s.

· Build strong relationships with clients; ensuring Big Star Transit brand standards and values are consistently represented.

· Direct and oversee a team of service professionals in the daily operations and safety of the organization.

· Direct and oversee vehicle fleet maintenance protocols, including scheduled and emergency maintenance.

· Assigns and/or reassigns service capacity upon demonstrated need or request by the client to fulfil a “run cut”.

· Coordinate with Network Development the develop network deployment strategies to maintain or exceed performance standards.

· Attend monthly client meetings to provide performance statistics and updates.

· Schedule and ensure proper program orientation of all regularly assigned operators, including extra-board or spare operators, and assignment of operators to vehicles.

· Distribute and collect daily operating reports, transfer trips, and fares.

· Oversee the project training and safety programs.

· Oversee administrative and support functions.

· Prepare monthly reports to DDOT from the daily operational data using MS Excel;

· Maintain project accounts.

· Prepare monthly invoice data that documents all charges for submission to Accounting of invoicing.

· Immediately resolve any operational problems, accidents issues, and/or passenger complaints, including accurately reporting these problems to DDOT and responding and resolving customer complaints in a timely manner (within 5 business days) as appropriate.

· Be an active voice in the growth of the organization.

· Other duties as assigned.

Education:

· Preferred:

o Two plus years of related transportation and/or fleet Supervision experience in the taxi/limousine, paratransit, NEMT, wheelchair transportation or logistic industries deploying independent operators

Language Skills: Proficient written and verbal communication

· Required:

o Ability to read and comprehend instructions, correspondence and memos

o Effectively present information in one-on-one and small group situations to customers, clients and other cross-functional groups

o Communicate effectively with internal Operations and Safety staff and external partners

Technical Experience: Specific industry or position skills

· Required:

o Intermediate to proficient in Microsoft Suite

o Proficient to expert in Microsoft Excel

· Preferred

o Transportation, public transit, non-emergency medical transportation and/or taxi knowledge and terminology

o Understanding of Paratransit and NEMT dispatch systems.

o Demonstrated knowledge of ADA paratransit and NEMT requirements, and paratransit and NEMT operational issues and procedures

Big Star is an Equal Opportunity Employer. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

Big Star Transit is a leading asset-light, non-emergency medical and paratransit transportation and logistics service provider offering a full suite of wheelchair and ambulatory transportation solutions to national brokers, government Hospitals, private hospitals and public transit agencies.

Want to learn more about Big Star Transit, LLC? Go to www.bigstartransit.com

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

Health insurance

Shift:

Day shift
Morning shift

Ability to Commute:

Dallas, TX (Required)

Ability to Relocate:

Dallas, TX: Relocate before starting work (Required)

Work Location: In person

Big Star Transit LLC

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