Key Responsibilities

Acknowledge and resolve Customer Service Requests (CSRs) through the Customer ServiceNow Database. Respond promptly to customer inquiries. Maintain excellent communication with customer and internal stakeholders and become an internal expert on customer needs for the department. Investigates customer inquiries. Locates and goods receipt materials as required. Perform transactions in SAP, or other inventory systems. Will adhere to current Goods Receipt process; Verifies vendor labels before accepting parts and/or inventory. Trains other Material Coordinators as required. Follows documented business processes. May operates powered industrial vehicles as assigned; may operate pallet jack, electric pallet jack and/or forklift. Adheres to all safety standards and protocols; participates in addressing safety concerns.

Other Requirements: This is a physically demanding position that often requires standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, the use of hand and power tools, and driving or operating heavy machinery including forklifts.

Must be proficient in written and spoken English

Other duties as required, including supporting other op

Functional Knowledge

Has developed proficiency in a range of processes or procedures to carry out assigned tasks.
Ability to work effectively under pressure and meet deadlines in a fast-paced environment.

Business Expertise

Has a basic understanding of how the team integrates with others.
Familiarity with supply chain fundamentals and logistics processes.
Intermediate knowledge in ERP inventory system, SAP preferred.

Leadership

Maintain a positive, empathic, and professional attitude toward customers and co-workers always

Problem Solving

Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures.

Impact

Impacts the effectiveness of own team and closely related teams

Interpersonal Skills

Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others
Must be proficient in written and spoken English

Qualifications

Education:

High School Diploma/GED

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Not Specified

Relocation Eligible:

U.S. Salary Range:

$22.50 - $30.80

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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Material Coordinator (Customer Service)