At Alliant Systems, we’re immensely proud to say that turnover is low and team member satisfaction is high. In fact, many of our employees have worked together for more than 25 years. This storied history of collaboration is one that gives us a strategic advantage over the competition, and we’re looking to recruit people who fit our culture. Customers consistently give our teams high marks for their first-class work and friendly manner. Our current employees describe our company culture as family oriented, with working relationships that are rooted firmly in trust, flexibility, and transparency. If you’re ready to start a meaningful career in the construction industry, Alliant Systems can offer you that opportunity.

Hybrid work schedule allowed after training period.

ESSENTIAL FUNCTIONS
The Account Manager in the service department works with customers, field personnel and office staff in a collaborative manner. This role involves acting as the primary point of contact to address client needs, facilitate communication, resolve conflicts, and keep projects on schedule and within scope. Account Managers also handle contract negotiations and performs contract analysis periodically. Occassional site visits necessary.

The Account Manager performs the following:

Monitor existing customer base for opportunities that result in additional profitable work
Maximize customer retention and satisfaction by forming partnerships & anticipating their needs
Document and follow up on leads, referrals, and additional opportunities
Resolve complaints, problems, provide information to sales and advise Service Manager
Meet and exceed profit margins on contracts, repair sales, and customer retention goals
Meet face to face with existing and new clients
Act as the “go to” person for clients
Review contracts to analyze and evaluate compliance and performance
Keep management abreast of market conditions and trends affecting industry
Participate in a team atmosphere between sales, management and field operations
Participate in new sales as requested
Develop and continually improve upon current procedures and practices
Interact and collaborate regularly with other departments to meet organizational goals
Network and gain knowledge regarding potential customers
Perform additional tasks as assigned

QUALIFICATION REQUIREMENTS

A practical understanding of construction terminology and/or HVAC/Plumbing is a plus
Proficient in MS Office products including; Outlook, Word, and Excel
Solid record of meeting commitments and goals
Knowledge of business development strategies with the ability to create and implement a business plan
Ability to identify opportunities for operational efficiencies; measure, implement, and manage successfully
Desire to be of service to our customers
The ability to handle several projects simultaneously
Ability to build effective relationships with customers, field staff, management and office personnel
Possess excellent verbal, written, listening, persuasion and interpersonal skills
Ability to work independently with minimum supervision or in a team atmosphere
Proficient in Microsoft Word and Excel
History of good employment attendance
Valid license and clean driving record required

EMPLOYEE BENEFITS

Medical and dental paid for employee (coverage available for dependents at additional premium)
401k retirement plan with company match
Holiday, vacation, and sick leave compensation
Disability insurance
Employee and dependent life Insurance
Employee Assistance Program for employee and dependents
Flexible Spending Account
Transportation Program

Alliant Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Alliant Systems participates in E-Verify.

Job Type: Full-time

Pay: $30.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

We invite you to voluntarily self-identify if you have a disability or are a veteran. This information will be used solely for affirmative action purposes and will not affect your eligibility for employment. These answers will be kept confidential.

Experience:

Account Management: 2 years (Required)
Customer Service: 2 years (Required)
HVAC, Plumbing, or other construction industry: 2 years (Preferred)

Ability to Commute:

Portland, OR 97209 (Required)

Work Location: In person

Alliant Systems

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Account Manager