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Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Claim Manager II – Casualty (Florida) – The Auto Club Group

What you will do:

The Auto Club Group is seeking prospective Casualty Claim Manager II who will manage the daily operations and administer policies and procedures within our Casualty Claim unit.

In this position, you will have the opportunity to:

Perform specialized claims functions within assigned region such as casualty claims with a heavy emphasis on casualty litigation, etc.
Manage the investigation, evaluation and settlement of complex or high dollar value claims.
Manage personnel within assigned area.
Interview job applicants and recommends the hiring of personnel.
Schedule work hours and assigns job duties.
Evaluate employee work performance.
Counsel, discipline and recommend the termination of subordinates as indicated.
Accountable for financial and non-financial results (budget and actual), project management and staff management.
Prepare budget estimates and ensures adherence to budgetary guidelines.
Take necessary corrective action to mitigate or reverse unfavorable variances.
Review and approves reserves for both Casualty indemnity and expenses.
Facilitate and support departmental objectives.
May be responsible for setting and developing a strategy for department operations.
Analyze and appraise departmental operating results and develops innovative approaches to improve performance or resolve problems.
Prepare statistical forms necessary to produce monthly company financial reports.
Work in cooperation with the Regional Claim Manager and Director to develop contingency planning for large scale catastrophic losses.
Conduct technical research and develops methods to reduce or contain costs related to operating expenses and paid claims.
Provide direct assistance to Regional Claim Manager and executive staff in coordinating or conducting special claim surveys and projects.
Involved with outside organizations in the community to enhance public image.
Perform claim investigation and settlement activities in catastrophic loss/injury situations as warranted.
Coordinate the investigation of suspected fraud at branches and other office locations.

With our powerful brand and the mentoring, we offer, you will find your position as a Casualty Claim Manager II can lead to a rewarding career at our growing organization.

How you will benefit:

Our Auto Club Group Casualty Claim Manager II earns a competitive salary of $98,000 - $104,000 to start along with the opportunity for an annual company bonus incentive.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement

We’re looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

Bachelor’s Degree in Business Administration, Insurance, or a related field or the equivalent in related work experience.
Florida Active Adjuster’s License is required.
Possession of a valid State driver’s license
Completion of the I.I.A. (Insurance Institute of America) or other insurance coursework

Possession or completion of one or more of the following:

Chartered Property Casualty Underwriting coursework
American Education Institute coursework or certification in insurance
Fraud Claim Law Specialist Certification
Certified Insurance Fraud Investigator Certification

Experience to include:

Claims processing policies and procedures including settlement techniques (homeowners/auto/casualty/subrogation)
Policy coverage terminology
Fair Trade Practice Act as it relates to claims
Indications of potentially fraudulent activities
Investigation and negotiation techniques
Catastrophic personal injuries and related rehabilitation therapy
Organizations, services and facilities providing assistance and treatment to injury claims
Intercompany arbitration and litigation management

Management ability to include:

Strategic planning
Analyzing and problem solving
Organization and planning
Budget preparation
Decision making
Leadership
Team building
Issue Resolution
Budget maintenance

Ability to:

Communicate effectively with others in a work environment
Prepare and present written and oral reports to all levels of management
Coordinate activities of team members
Strong written and oral communication skills.
Possession of a valid State driver's license.
May work long and irregular hours to include weekends and holidays
Must reside in the state of Florida (preferably near Tampa area)

Work environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

AAA The Auto Club Group

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Casualty Claim Manager II - Florida