General Description

Performs advanced (senior-level) public safety telecommunications systems work. Work involves, planning, selecting, and integrating system components for voice, data, digital, wireless, and video telecommunications networks Coordinates on a 24 hour on-call basis the operational needs of Emergency Communications Centers (ECCs) with commercial carriers and contractors. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. May supervise the work of others.

Essential Functions

Essential duties and functions include the following. Other related duties may be assigned.

Serves as a primary after-hours contact for receipt and resolution of trouble notifications from ECC’s, commercial carriers and contract vendors.
Investigates and resolves problems concerning the operation of telecommunications systems.
Monitors the operation of NG9-1-1 telecommunications equipment and network peripheral equipment.
Provides technical assistance and support for applications and hardware problem resolution.
Coordinates operational function, maintenance, and validation of NG9-1-1 telecommunications infrastructure equipment and services.
Evaluates, interprets, and documents wireline, wireless, voice-over-internet protocol (VOIP), private switch, and automatic call distribution (ACD) networks for compliance and functionality.
Responds to trouble calls from ECCs and commercial carrier services on an on-call basis.
Conducts onsite visits of ECC’s for equipment functionality and
Coordinates maintenance and implementation of the 9-1-1 telecommunications systems.
Coordinates with service/equipment contractors used throughout the 9-1-1 communications network regarding proper operation, installation, and maintenance.
Provides input in the development of operational/administrative policies and procedures related to 9-1-1 telecommunications systems.
Conducts research and best practice studies regarding system usage to assist in determining telecommunication system requirements and procedures.
Participates in applicable meetings, conferences, and professional organizations.

Qualifications

Education and experience may be substituted for one another.

Experience

Minimum three (3) years’ experience in operating 9-1-1 systems is required.
Direct experience working with 9-1-1 customer presence equipment (CPE), database administration, Internet Protocol (IP) based networking, wireless or VoIP services is required.

Education

High School Diploma or GED equivalent is required.

Certifications

n/a

Preferred

Graduation from an accredited four-year college or university with major course work in business management, computer or management information systems or a related field is preferred.
Previous or current Texas Commission on Law Enforcement (TCOLE) Telecommunicator License is preferred.

Other Information

Knowledge, Skills, and Abilities

Knowledge of 9-1-1 data processing and telecommunications principles, equipment, procedures, terminology, standards, wiring technologies and network operating systems.
Knowledge of Federal Communications Commission’s and State of Texas policies and procedures related to 9-1-1 and Emergency Communications.
Knowledge of Geographic Information Systems (GIS).
Skill in information technology, telecommunications, and applicable software.
Skill in use of Microsoft Office Suite applications.
Skill in automated mapping applications and/or computer aided dispatch software.
Ability to install, operate, and test 9-1-1 telecommunications equipment.
Ability to multi-task effectively.
Ability to communicate effectively both in written and verbal form with a diverse group of stakeholders.

Other requirements:

Must maintain a valid Texas driver’s license and have dependable transportation for travel within region with proof of insurance as specified by the State of Texas.
Must be able to pass a Criminal Justice Information System (CJIS) background clearance within 90 days of hire and must retain CJIS background clearance as a condition of continued employment.

Agency

Capital Area Council of Governments (TX)

Address

6800 Burleson Rd Building 310, Suite 165

Austin, Texas, 78744

Phone

(512) 916-6175

Website

https://www.capcog.org

CAPCOG offers a generous benefits package that includes:

Employee medical, dental, & vision insurance — employee only coverage paid 100 percent by CAPCOG; dependent, spouse, and family coverage paid at 25%.
Health Reimbursement Arrangement (HRA) account — 100 percent funded by CAPCOG — $2,000 per year per employee for employees enrolled in the medical plan.
401k Retirement plan with employer contributions at 8% of salary, vested after 5 years.
Access to Section 125 Flexible Spending Accounts (FSAs) and Depenent Care Accounts (DCAs).
Employee Basic Life and AD&D — employee coverage of $50,000 paid by CAPCOG; additional voluntary coverage for employee, spouse, and dependents also available.
Long-term disability insurance — paid by CAPCOG for employee — 60 percent of salary after 90 days.
Twelve paid holidays — including two personal holidays.
Paid vacation time — 8 hours per month starting at hire with annual rollover, 10 hours per month at 3 years.
Paid sick time — 8 hours per month starting at hire with annual rollover.
Wellness plan or stipend.
Access to group rates for short-term disability, cancer protection, critical care protection, and accident protection through group AFLAC

Capital Area Council of Governments jobs

9-1-1 Telecommunications Coordinator C